Hi all does anyone have the same problem with connecting to internet or apps very slow or non existent tried turning phone off checked coverage fine thought it was phone took it to apple they tested it and said phone ok no problems internet connection not steady as supposed to be up and down raggedy all the time doesn’t matter where I’m at same problems they asked what network I’m on said ID told that’s where my problem could lie very cheap but not good coverage I said it’s roughly 3 and was told exactly say no more tried speed test twice these are the results server - Dublin I’m in northeast mbps upload 2.68 download 0.59 second test upload 0.53 which was sticking download 0.09 that’s definitely not right
Solved
connection
Best answer by andewhite
Postcode is Dh87jt and it’s iPhone 12 thx
Unfortunately
There is, at times, heavy usage in this local area.
This probably explains the poor speed test results in your home.
+26Maybe try using https://speed.cloudflare.com for benchmarks at your location,
Have your checked the network status (not coverage) at your location?
Is poor data speed an issue everywhere or just one location?
Nearly every where I’m at home now still the same even WiFi won’t connect I think it’s this iPhone 12 but been told nothing wrong with phone
+26Any chance of trying the iD SIM in another phone,
That might help determine if it’s a SIM or phone fault/problem.
Hi it’s just a new sim had same problems with old sim had for years lad in apple shop recommended I get a new sim but same problems sometimes when getting in house it won’t connect to WiFi got to turn off and put back on to connect
+24Hey there
What’s your full postcode and what phone do you have please?
Thanks,
Tyler
I've had this issue since I joined and customer service has been horrendous. Basically oh well you need to pay to leave your contract. I've put in a complaint with ofcom. As soon as my co tract is up I will be going back to EE as this is the worst signal ive ever had.
+24Hi
Welcome to the Community!
Sorry to hear about the service you received with Customer Services.
Please let us know if you would like us to PM you and we can take a look into the issues you are experiencing.
Kash
Postcode is Dh87jt and it’s iPhone 12 thx
+26Postcode is Dh87jt and it’s iPhone 12 thx
Unfortunately
There is, at times, heavy usage in this local area.
This probably explains the poor speed test results in your home.
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