Hi ​@IanP146 

Thank you for getting in touch with us. We’re sorry to hear that you and your wife are experiencing low signal and call issues in the HU12 8LB area. We understand how frustrating it can be when calls keep breaking up.

Upon looking into your area, I can confirm that there are no network issues. Please try restarting your phones and ensuring they are set to automatically select the network.

You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage

Additionally, you may want to try the following steps:
Reinsert your SIM or try it in another phone. This will help determine whether the issue is with the handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

Thank you,

Zandile

The iD Mobile 

Hi Zandile. I tried both your suggestions on our Samsung phones and the signal strength is still not very good. I did this on both our phones. 

Hi ​@IanP146 .Thank you for your update. I am sorry that you are experiencing this. 

Can you please try to remove the sim from your device, gently wipe it and restart your device.

If this does not improve your connectivity, please reach out to our Live Chat team via https://www.idmobile.co.uk/live-chat for further assistance.

~Marquerita

I’ve already tried that and still only have one bar. It’s not just my brand new phone it’s also my wife’s as well. So it’s not a phone issue!

Hi Ian,

Thank you for the feedback, I am so sorry that you still have the same issues. Please send us a private message so that we can access your account and assist you further.

Thank you,

Zandie 

The iD Mobile Team 

How do I pm you

Hi ​@IanP146 .

Thank you for your post.  Can you please access the following link to access your inbox; https://community.idmobile.co.uk/inbox/overview

Alternatively, you can reach us on our LiveChat platform via https://www.idmobile.co.uk/live-chat.

~Marquerita

I have clicked on the above link to private messages but how do I send one as I can not work out how to???? When I travel into Hull my signal strength is better. Again it is not a phone issue!!!!

Hi Ian, 

Thank you for your response, and I am so sorry for the issues that you are facing. I can confirm that I have sent you a private message here on iD Community, please see your other post to get steps on how to join that private chat. We will continue assisting you from there. 

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@IanP146,

For your security, please avoid sharing any personal information in posts, as this is a public platform that can be viewed by anyone.

I can confirm that the information you shared in this thread has now been removed to help protect your account and personal details. Any further assistance will be done through our private chat. 

Regards,

Gemma M

The iD Mobile Social Media Team