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Question

conversation drop out


  • New
 Contributor
  • 1 reply

During every call I make during the conversation I have drop out where we can’t hear each other, so much so I have people hanging up on me even though I can hear them but they can’t hear me.

4 replies

Daz_S
Gold Contributor
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  • Gold Contributor
  • 1628 replies
  • February 2, 2025

Hi there ​@Sam1 

 

As its every call, for starters see if your phone is set up correctly - my initial thought is your phone is possibly bouncing between 3G and 4G

 

The other thing to consider, if you have home internet, would be to also use Wi-Fi calling

 


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  • iD Mobile Employee
  • 1871 replies
  • February 2, 2025

Hi ​@Sam1 

 

Thank you for getting in touch. 

 

We are very sorry to hear you are experiencing an issue with calls dropping out. Is this happening in all locations or in any in particular?

@Daz_S has provided some great support links if you would like to look in to them.

 

Thanks, 

 

Nat 


  • Author
  • New
 Contributor
  • 1 reply
  • February 2, 2025
Natalie W wrote:

Hi ​@Sam1 

 

Thank you for getting in touch. 

 

We are very sorry to hear you are experiencing an issue with calls dropping out. Is this happening in all locations or in any in particular?

@Daz_S has provided some great support links if you would like to look in to them.

 

Thanks, 

 

Nat 

Hi, it generally happens most when I am taking calls at home.  Its not switching to 3G.  Its uses 4G when I am at home.  I have now switched on Wifi calling to see if that helps


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 2974 replies
  • February 4, 2025

No problem ​@Sam1, please keep us updated if Wi-Fi Calling helps.

 

Thanks,

Tyler