Hi ​@Met142 

What do you mean by ‘problems roaming in my area‘???
‘Roaming’ is when you visit another country and are able to to use your phone package as if your were in the UK.

If you can include more information with regards to the problem your are encountering and what make/model of phone you have, someone should be able to help.

Ta kindly x

Thanks Decemberangels72

Sorry I didnt explaining it well.

I just returned from broad, which had no roaming and I did not buy data, so just used the WiFi that was available whete I was staying.

on my return i couldnt connect to ID mobile. When im at home and have my WiFi, which is with another provider, ID mobile shows up on my phone, but once I leave the house I have no connection. I have to manually search for the network, connect and 4G signal is available for about 5mins or so, but I cannot connect to the Internet or to anything that requires data.

I have tried all the suggestions given, toggle flight mode, Take out SIM, etc but it still doesn't work.

I contacted ID mobile yesterday and they said there is ongoing works in the GL5 area, so I want to know if anyone in the STROUD, GLOS, area has this problem.

Any suggestions would be very helpful - i dont know if a replacement SIM would solve the problem. Its a Samsung S21.

Many thanks.

Hi ​@Met142,

Thanks for getting in touch, and I’m sorry to hear you’ve been having these issues since returning from abroad.

What you’re describing can sometimes happen after roaming, where the device struggles to properly reconnect and register back onto the iD Mobile/Three UK network automatically.

As a first step, we’d recommend manually reconnecting the phone back to the iD network:

To manually select the network on your Samsung S21:

• Go to Settings
• Tap Connections
• Select Mobile Networks
• Tap Network Operators
• Turn Select Automatically OFF
• Allow the phone to search for available networks
• Select iD Mobile or Three UK manually
• Once connected, turn Select Automatically back ON

We’d also recommend performing a full network reset afterwards:

To reset network settings on Samsung:

• Go to Settings
• Tap General Management
• Select Reset
• Tap Reset Network Settings
• Confirm the reset

Please note this will remove saved WiFi and Bluetooth connections, so you may need to reconnect to them afterwards.

Once the phone restarts:

• Toggle Airplane Mode on and off once more
• Restart the device again if needed
• Test mobile data and calls away from WiFi

As you mentioned there are currently ongoing works in the GL5 area, this could also be contributing to the issue. However, the fact the service briefly reconnects after manually selecting the network does suggest the SIM is still being recognised by the network.

We hope this gets resolved for you soon.

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks Gemma M

I've tried this before and again,  just now and its still the same, connect for a few minutes, but when I try to make a call its not connecting, then network drop.out altogether.

So frustrating, when I'm out of the house. Just dont know what else to do.

Thank you so much.

Marcia

Hi ​@Met142.

Thank you for your response. 

I’m really sorry to hear you’re still experiencing this issue, especially when you’re out of the house. I completely understand how frustrating this must be.

As the issue is continuing, we would recommend trying a replacement SIM card, as this can often help resolve intermittent network connection problems like the one you’ve described.

You can pick up a replacement SIM from your nearest Currys store, or alternatively we can arrange for one to be sent to your home address within 2 working days.

Please contact us directly via live chat; https://www.idmobile.co.uk/live-chat and we’ll be happy to help arrange this for you.

Thanks,

Marquerita

The iD Mobile Team

Thanks so much Marquerita, I request one.

Best wishes

Marcia

Hi ​@Met142 ,

You’re very welcome, Marcia.

If you need anything else at all, just let us know.
 

Lamiya

Thanks Lamiya.

I am sorry, but it hasn't worked.

I got a new SIM card, which has been activated.

it connects for a short time, but even though it shows 4G connection, I cannot make calls or access the Internet. It then drops out.

I've done all the things suggested, even taking the SIM card out and resetting network, turn off the phone and then re-insert the card.

Any more suggestions? It is so frustrating once I leave the house.

Thanks.

Marcia

Hi ​@Met142,

Thank you for your response.

We’re very sorry to hear that you are still experiencing the same issue, and we completely understand how frustrating this must be for you. We are committed to ensuring this is resolved for you.

As you have already completed all the recommended troubleshooting steps and the issue is still ongoing, this will need to be escalated to our technical team so they can investigate further and assist you properly.

To have this escalated, please contact us via Live Chat here: https://www.idmobile.co.uk/live-chat or through our official social media direct messaging channels, and our team will be able to raise this for you.

Thanks.