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New Contributor
March 30, 2026
Solved

Dropped or non-existent signal

  • March 30, 2026
  • 6 replies
  • 115 views

I have absolutely no signal right now and have frequently experienced drops and cut-offs in recent days.  I don’t know what to do.

    Best answer by Zandile M

    Hi ​@palermo22A 

     

    Thank you for the update. I’m glad to hear things have been stress-free today. Please do get in touch if the issue returns, and we’ll be happy to assist further.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    6 replies

    MZone
    Platinum 
Contributor
    Platinum 
Contributor
    March 31, 2026

    @palermo22A 

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    March 31, 2026

    Hi ​@palermo22A 
     

    Thank you for reaching out we completely understand how frustrating it is to experience signal issues and dropped calls. Let’s work through some troubleshooting steps to help get your service back to normal:

    1. Check Coverage
      Ensure you’re in an area with good iD Mobile (EE network) coverage. You can check local coverage here
    2. Restart Your Handset
      Turning your phone off and on again can help it reconnect to the network and resolve temporary signal issues.
    3. Toggle Airplane Mode
      Switch Airplane Mode ON, wait 10 seconds, then turn it OFF. This forces your phone to search for the network again.
    4. Check Network Settings
      Go to Settings → Mobile Network → Network Operators and make sure Automatic selection is enabled.
      Ensure your preferred network type is set to LTE/3G/2G (Auto).
    5. Remove Conflicting SIMs or Profiles
      If you have multiple SIMs or eSIMs, sometimes the phone can get confused. Make sure only your iD Mobile SIM/eSIM is active, especially if you recently switched devices or networks.
    6. Reset Network Settings (last resort)
      Settings → System → Reset Options → Reset Wi-Fi, Mobile & Bluetooth

    If after trying these steps your signal issues continue, please let us know. We can then investigate further on our network side and escalate if needed to restore full service.

     

    We appreciate your patience and are here to help get this resolved as quickly as possible.

    -Owethu
     

    New Contributor
    April 2, 2026

    Many thanks.

    iD Mobile Employee
    April 2, 2026

    Hi ​@palermo22A 

     

    Thank you, if you need any further assistance, please let us know.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 2, 2026

    Thank you.  The problem fluctuates from being fine to cutting out but today has been stress-free. 

    I’ll be in touch if/when the problem returns.

    Zandile MAnswer
    iD Mobile Employee
    April 2, 2026

    Hi ​@palermo22A 

     

    Thank you for the update. I’m glad to hear things have been stress-free today. Please do get in touch if the issue returns, and we’ll be happy to assist further.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.