Dropped or non-existent signal

​@palermo22A 

Hi ​@palermo22A 
 

Thank you for reaching out we completely understand how frustrating it is to experience signal issues and dropped calls. Let’s work through some troubleshooting steps to help get your service back to normal:

1. Check Coverage
   Ensure you’re in an area with good iD Mobile (EE network) coverage. You can check local coverage here
2. Restart Your Handset
   Turning your phone off and on again can help it reconnect to the network and resolve temporary signal issues.
3. Toggle Airplane Mode
   Switch Airplane Mode ON, wait 10 seconds, then turn it OFF. This forces your phone to search for the network again.
4. Check Network Settings
   Go to Settings → Mobile Network → Network Operators and make sure Automatic selection is enabled.
   Ensure your preferred network type is set to LTE/3G/2G (Auto).
5. Remove Conflicting SIMs or Profiles
   If you have multiple SIMs or eSIMs, sometimes the phone can get confused. Make sure only your iD Mobile SIM/eSIM is active, especially if you recently switched devices or networks.
6. Reset Network Settings (last resort)
   Settings → System → Reset Options → Reset Wi-Fi, Mobile & Bluetooth

If after trying these steps your signal issues continue, please let us know. We can then investigate further on our network side and escalate if needed to restore full service.

We appreciate your patience and are here to help get this resolved as quickly as possible.

-Owethu
 

Many thanks.

Hi ​@palermo22A 

Thank you, if you need any further assistance, please let us know.

Thank you,

Zandile M

The iD Mobile Team

Thank you.  The problem fluctuates from being fine to cutting out but today has been stress-free. 

I’ll be in touch if/when the problem returns.