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Question

ESim tranafer with old iphone deactivated

K
Community Member

Hi.

just set up new iPhone, first time being with ID Mobile. Selected eSIM transfer and believe transfer to old number happens on Tuesday.

Old iPhone is now deactivated and can’t complete set up via settings on iPhone, mobile service, set up mobile service. Can’t transfer and don’t have QR code to complete. 

in meantime I can’t seem to set anything up and only can communicate when I’m on WiFi. I can’t even set up account on id mobile as no code comes through to new number. Really stressing and stuck here 

 

 

 

    2 replies

    R
    Active Contributor
    • Ron C
    • Active Contributor
    • 17 replies
    • June 29, 2025

    We’ve had problems with iD since last Tuesday but today we half managed to get calls etc. We disabled WiFi calling and are now able to get calls. We’ve been with iD for years but this whole experience has been appalling, if you are within your 14 day cooling off period I’d look for another provider. 

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+13
    • Siân W
    • iD Mobile Employee
    • 1419 replies
    • June 30, 2025

    Hi ​@Kerrsy87  welcome to iD!

    Sorry to have had a bit of trouble getting started, hopefully this article will help - How do I get started with my SIM or eSIM? | iD Mobile Community

    If you need any further assistance with this, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


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