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Help with reception, Southampton area.


Stuart King
New
 Contributor

Hi, I've been with ID since June 2024 and had no issues. About week ago my signal at home and work (Southampton area) had dropped and I can't make calls or get data. SMS messages seem to get through. I've tried resets of the phone, and ID / Three website suggests no local issues.

 

Any ideas? 

Best answer by MZone

  1. Swipe down from the status bar to open the notification panel, touch and hold the Mobile dataicon, and turn on the VoLTE HD calls switch for the SIM card. (For some phone models, VoLTE is enabled by default, and there is no VoLTE HD callsswitch. In this case, refer to the following to troubleshoot.)
  2. Restart your phone and try again.
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6 replies

MZone
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  • March 19, 2025

Does your phone support 4G calling or VoLTE. Could be due to the 3G switch off. 


Stuart King
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  • New
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  • 2 replies
  • March 19, 2025

Hiya, I can't seem to select VOLTE in any phone settings, but all was working alright until last week. 


MZone
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  • March 19, 2025

What make and model handset are you using?


Stuart King
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  • March 19, 2025

It's an honor x8a


MZone
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  • Answer
  • March 19, 2025
  1. Swipe down from the status bar to open the notification panel, touch and hold the Mobile dataicon, and turn on the VoLTE HD calls switch for the SIM card. (For some phone models, VoLTE is enabled by default, and there is no VoLTE HD callsswitch. In this case, refer to the following to troubleshoot.)
  2. Restart your phone and try again.

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4126 replies
  • March 21, 2025

Hey there ​@Stuart King, sorry to hear that.

 

What’s your full postcode please?

 

Thanks,

Tyler