Hey there ​@CliffhangerUk, sorry to hear this. When did you join us please?

Have issues began recently, or since joining us?

In terms of contacting us, to speak to an agent on live-chat, please type “speak to an agent”. We don’t have a customer service phone-line I’m afraid, we’re contactable here, via live-chat and via our socials on Facebook and Twitter/X.

Thanks,

Tyler

Thanks for your reply. Yes, I’ve very recently joined ID a few weeks ago and I’ve never had any decent signal. I really don’t know what you can do other than to put up more cell towers in my area and I assume you’re not going to do that as it’s not your network. 

I’ve taken several screenshots but obviously I can’t get these to you as your tech doesn’t allow me to send any to you. 
how do we proceed???

Hey there ​@CliffhangerUk, what’s the full postcode please?

Thanks,

Tyler

GL7 2AW

For what it’s worth I’ve checked the coverage. What you actually get here on the ground vs what a map tells you doesn’t seem to match. 1 out of 4 bars or no coverage at all and no data when I’ve got full coverage doesn’t seem to match the coverage checker map which I assume is what’s reported by the networks. Obviously what’s here on the ground matters. What I’m holding in my hand matters rather than a system that reports something different. 
Hope that’s clear. 
I was previously on Vodafone and that wasn’t brilliant but it did seem better than the service I’m getting now I’ve moved to IDM/Three. 

Hello?

Can someone please reply?

Also, some more specific examples are as follows:

13:04, 22aug, on M6 - no data to listen to a podcast.

13:36, 22aug, 17 miles South of Preston - 3 bars of 4G, but had no connection to make a phone call.

Hello. Need help please?

Hey there ​@CliffhangerUk, please note we’re not a live-chat here, but a public forum, so response times will always vary. If you need instant responses, please contact our live-chat and ask to speak to an agent here:

https://www.idmobile.co.uk/live-chat

Are you still having the same issues right now please?

Thanks,

Tyler

Yes same. I know you’re not live chat but I’ve tried that and it doesn’t work. 

Hi there ​@CliffhangerUk, when you say it doesn’t work, what do you mean sorry?

Have you asked to speak to an agent?

Thanks,

Tyler