I have a new Sim only contract and I want to exit without penalty or charges because the signal is non-existent. I live in Cirencester (20,000 population) no signal at home or at best 1 bar. Recently had full 4G signal when elsewhere and could not get any data at all despite full 4G. I know it’s 3 network but the network coverage checker is a lie. The customer service is non existent. Chat bot fails, I’ve been trying to contact you for weeks. Can someone please call me to discuss???? Help. 🤯

Hey there @CliffhangerUk, sorry to hear this. When did you join us please?Have issues began recently, or since joining us?In terms of contacting us, to speak to an agent on live-chat, please type “speak to an agent”. We don’t have a customer service phone-line I’m afraid, we’re contactable here, via live-chat and via our socials on Facebook and Twitter/X.Thanks,Tyler

Hrlp! nightmare! no coverage poor service experience

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

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