i cant get a signal most of the time.

When did you join iD?

November 

Early termination of a contract with iD results in a termination fee. To check if there is an early termination fee, text INFO to 85075 from the phone with the iD SIM. The reply will provide this information if 30-days notice of cancellation is given. If you give 30 days notice to terminate the contract and number will be ceased. 

As you are paying your contract off you get to keep the phone if supplied with the contract.

If you want to keep your number you can request a PAC code and transfer the number to another network - when the number transfers this will be classed as your termination date.

• How do I cancel my iD Mobile plan? F.A.Q.

Hi ​@Stephen Willis 

I’m sorry you feel this way, I can see we’re still investigating with you in PMs and will continue there.

To cancel, I’d recommend the same as ​@MZone above.

Tom