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ID Mobile Number states, NOT REGISTERED ON NETWORK

  • August 15, 2025
  • 1 reply
  • 123 views
M
Community Member

My ID mobile can't call my child's mobile number (which has also recently been changed to ID mobile). Simply states, when I try to call her, 'not registered on network'

We've had the welcome to ID Mobile messages etc. but we can't phone each other or send texts.

 

Any ideas? I can't text her either.

We can communicate however and call via WhatsApp.

 

Thanks.

 

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 15, 2025

    Hi ​@mstevom 

     

    Sorry to hear this, we’d recommend checking the following and seeing if the steps there help;

     

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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