Why not help yourself by putting your postcode into their NETWORK STATUS page??

Tried that and there are no known issues.

Hi ​@Tink43,

We're sorry to hear you're having trouble with your internet connection.

The first thing we'd recommend is checking for any known network issues in your area using the iD Mobile Coverage Checker: https://www.idmobile.co.uk/help-and-advice/coverage-and-network-checker

You can also try the following troubleshooting steps:

• Restart your phone
• Turn Airplane Mode on for 30 seconds, then back off
• Make sure Mobile Data is switched on
• Check that Data Roaming is enabled if you're abroad
• Ensure your phone software is up to date
• Set Network Selection to Automatic
• Reset your network settings
• Remove and reinsert the SIM card if applicable

If you're still unable to connect after trying the above and there are no reported issues in your area, please contact our Live Chat team for further assistance.

We hope you're back online soon.

Regards,

Gemma M

The iD Mobile Social Media Team

Hiya.

Still having issues but only at our home address (indoors and outdoors) all four of our accounts keep dropping and saying no internet connection or no service. Have been to Currys and got new Sims and has made zero difference. Our network coverage everywhere away from the home address is fine. Becoming extremely frustrating and we may have to look at another provider as this has been going on for weeks and weeks. Unable to access the online chat helpline 

I have the same in sundernder   does anyone knw when it will be fixed pls help 

Hi ​@Emmajulua, 

Please contact us via Live Chat or send us a direct message through our social media platforms and a member of the team will be able to check your account and investigate whether there is any local network issue or service fault in your area.

Owethu

When will they gwt back in touch pls. Answer 

I have tried the chat option doesn't come up. When I spoke to them previously we went through all the steps. I even went as far as going and getting a new SIM. Trouble is the data connection doesn't last long enough to stay connected and I can't do it whilst at work as I work in a school.

Hi ​@Tink43 and ​@Emmajulua,

I am so sorry to hear of this. 

Could you please provide the postcode for the area that you are facing issues in so that I can check if there are any outages or reported issues. 

Regards,

Gemma M

The iD Mobile Social Media Team

LU2 0LN 

Hi ​@Tink43,

Thank you for providing the postcode, I have checked the coverage for you and can see no reported issues for postcode LU2 0LN, please could you try the below steps depending on your type of device. 

Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

If this does not work, please get in touch with our customer service team via live chat to arrange a replacement SIM, you can reach them by clicking here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Hiya, 

I have done all of this and it's still the same. I've even been to store and got a new SIM. The chat live won't open for me as my internet doesn't stay connected long enough.

Thanks

Hi ​@Tink43,

Please confirm if the sim has been activated as yet as this can be done on the app.
We look forward to hearing from you.

Thanks,
Hosai