Why not help yourself by putting your postcode into their NETWORK STATUS page??

Tried that and there are no known issues.

Hi ​@Tink43,

We're sorry to hear you're having trouble with your internet connection.

The first thing we'd recommend is checking for any known network issues in your area using the iD Mobile Coverage Checker: https://www.idmobile.co.uk/help-and-advice/coverage-and-network-checker

You can also try the following troubleshooting steps:

• Restart your phone
• Turn Airplane Mode on for 30 seconds, then back off
• Make sure Mobile Data is switched on
• Check that Data Roaming is enabled if you're abroad
• Ensure your phone software is up to date
• Set Network Selection to Automatic
• Reset your network settings
• Remove and reinsert the SIM card if applicable

If you're still unable to connect after trying the above and there are no reported issues in your area, please contact our Live Chat team for further assistance.

We hope you're back online soon.

Regards,

Gemma M

The iD Mobile Social Media Team

Hiya.

Still having issues but only at our home address (indoors and outdoors) all four of our accounts keep dropping and saying no internet connection or no service. Have been to Currys and got new Sims and has made zero difference. Our network coverage everywhere away from the home address is fine. Becoming extremely frustrating and we may have to look at another provider as this has been going on for weeks and weeks. Unable to access the online chat helpline 

I have the same in sundernder   does anyone knw when it will be fixed pls help 

Hi ​@Emmajulua, 

Please contact us via Live Chat or send us a direct message through our social media platforms and a member of the team will be able to check your account and investigate whether there is any local network issue or service fault in your area.

Owethu

When will they gwt back in touch pls. Answer 

I have tried the chat option doesn't come up. When I spoke to them previously we went through all the steps. I even went as far as going and getting a new SIM. Trouble is the data connection doesn't last long enough to stay connected and I can't do it whilst at work as I work in a school.

Hi ​@Tink43 and ​@Emmajulua,

I am so sorry to hear of this. 

Could you please provide the postcode for the area that you are facing issues in so that I can check if there are any outages or reported issues. 

Regards,

Gemma M

The iD Mobile Social Media Team

LU2 0LN