internet not working in my house

HI ​@Kallum Warwick 

Here are some suggestions I have found:-

If your phone connects to other Wi-Fi networks but not your home network, try restarting your phone and router, forgetting the network on your phone, and reconnecting with the correct password. 

Here's a more detailed troubleshooting guide:

1. Basic Checks:

• Restart your phone and router: A simple restart can often resolve temporary glitches. 
• Check for Airplane Mode: Ensure Airplane Mode is disabled on your phone. 
• Verify Wi-Fi is enabled: Make sure Wi-Fi is turned on in your phone's settings. 
• Check the password: Double-check that you're entering the correct Wi-Fi password. 
• Check for any parental controls or restrictions: Some parental controls might restrict Wi-Fi access. 

2. Network Issues:

• Forget and Reconnect:

  Forget the Wi-Fi network on your phone and then reconnect, entering the password again. 

• Check Router Status:

  Ensure your router is functioning correctly and has a stable internet connection. 

• Check for Router Interference:

  Other devices using the same Wi-Fi channel can cause interference. Try changing the router's channel. 

• Check for ISP issues:

  Contact your internet service provider (ISP) to see if there are any outages or problems in your area. 

3. Phone-Specific Issues:

• Check for software updates: Ensure your phone's operating system and Wi-Fi drivers are up to date. 
• Reset Network Settings: This will erase all saved Wi-Fi networks and mobile data settings, but it can fix persistent connection problems. 
• Check for MAC address blocking: Some routers can block devices by their MAC address. Check your router's settings to see if your phone is blocked. 
• Check for proxy or IP assignment issues: Try forgetting the connection and adding it again. 
• Check for static IP address issues: If you have a static IP address, ensure it's configured correctly. 
• Check for software conflicts: Some apps might interfere with Wi-Fi connections. Try disabling recently installed apps. 

4. Advanced Troubleshooting:

• Use a Wi-Fi analyzer app:

  These apps can help identify potential interference or signal strength issues.

• Check for hardware issues:

  If none of the above steps work, there might be a hardware problem with your phone's Wi-Fi antenna.

• Contact your phone manufacturer or a technician:

  If you suspect a hardware issue, consult with your phone manufacturer or a qualified technician. 

Good luck x









 

Hey there ​@Kallum Warwick, sorry to hear that.

We hope the kind help from ​@MZone & ​@Decembersangel72 has been able to help.

What’s your full postcode and what phoen do you have please?

Thanks,

Tyler