I've been sent an email saying my esim is being prepared for my upgrade ordered last night, but I have had no network at all since around midday. Is this normal? I assumed I'd have to activate the esim in an email or something when my new phone gets here. At present I am stuck trying to work with no mobile....

Hey there @SlcIow, we’re very sorry to hear that your new SIM was activated on order and you’re now without one.If you are in urgent need of one, please visit a local Currys store where you can pick one up for free and activate to your plan. Or, you can request a new eSIM via the iD Mobile app/website following the below instructions:Tap 'Plan'.Scroll down.Tap ‘SIM & phone management’.Tap ‘Request a replacement SIM or eSIM’.Tap ‘Get a replacement eSIM’.Double check your Billing email address. Tap ‘Continue’.Tap ‘Yes, I want a new eSIM’.Complete! Tap ‘Done’.Thanks,Tyler

I had an eSIM in my iPhone 15 pro max and purchased an iPhone 16 pro max from Apple on release day. I spoke to live chat who sent me a new eSIM but my old eSIM didn’t stop working until I activated the new eSIM. It doesn’t sound right to me that you are left with no service whatsoever but I’m not familiar with the upgrade process through iD.You can speak with live chat or wait until the morning for a mod to pick this up.

Issues with network? | iD Mobile Community

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