Hi ​@TippieT.

I’m really sorry to hear about the ongoing issues you’ve been experiencing. I can understand how disruptive this must be.

To help us investigate this properly, could you please confirm your full postcode so we can check the local network coverage in your area?

Also, have you had the chance to try a physical SIM card in your phone (if you’re currently using an eSIM)? This would help us determine whether the issue is related to the eSIM or the device/network connection itself.

Once we have this information, we can look into the next best steps for you.

Thanks,

Marquerita

The iD Mobile Team

LU61EF 

I  was using a physical sim and only changed to an Esim today to see if it would be any different 

Hi ​@TippieT, 

Thank you for getting in touch.

I’ve checked your postcode LU61EF and can confirm there are currently no known network issues in the area, and coverage is showing as excellent on the iD Mobile network.

As you’ve recently moved from a physical SIM to an eSIM, we’d recommend a quick setting adjustment to help stabilise your connection:

📱 Please set your handset to 4G only

This can help improve consistency while your device settles on the network:

• iPhone:

Settings → Mobile Data → Mobile Data Options → Voice & Data → select 4G

• Android:

Settings → Connections / Network → Mobile Networks → Preferred Network Type → select 4G/LTE only

🔄 Additional steps (recommended)

• Restart your handset after making the change
• Toggle airplane mode on and off
• Ensure mobile data is switched on

Owethu

This has not worked. 

Calls not connecting 

Callers cannot hear me 

Call disconnects 

Missing important Calls 

It is so frustrating. What can be done ? What options do I have. Your not able to supply the service im paying for 

Hi ​@TippieT.

I’m really sorry to hear about the ongoing issues you’re experiencing. I can understand how frustrating this must be, especially with missed and dropped calls.

Please contact us directly via Live Chat so we can investigate this further on your account and, if needed, escalate it to our technical team for a deeper review.

You can reach us here: https://www.idmobile.co.uk/live-chat.

Once we have access to your account details, we’ll be able to look into this properly and work towards a resolution.

Thanks,

Marquerita

The iD Mobile Team

I live in Ilford IG1 - and there is no data / internet access and there is no signals whatsoever. Nothing is connecting. I have been unable to make any calls or access data while outside the house. Can you please provide an update - because this is now ridiculous and it is extremely annoying. I also can not access the live chat unless I wait for over 20 minutes. But it is the lack of capacity to place calls and accessing emails while on the move that is really annoying me. It needs to be address as soon as possible - or at the very least provide an explanation as to what is happening. 

Hi ​@Ilfordconnection.

 Thanks for your post. We’re very sorry to hear about the issues you’re experiencing with your signal and data connection, and we completely understand how frustrating and disruptive this must be.

Please use the following link to check the coverage and any known issues in your area: https://www.idmobile.co.uk/help-and-advice/coverage.

In the meantime, please also try the following troubleshooting steps:

Remove and reinsert your SIM card
Restart your handset
Try your SIM card in another phone if possible

This will help determine whether the issue is related to the handset or the SIM card itself.

If the issue continues after trying these steps, please send us a private message so we can look into this further for you.

Thanks,

Marquerita

The iD Mobile Team