Question

lack of signal anywhere

Forum|Forum|1 hour ago
May 6, 2026
1 reply
2 views

TippieT
Community Member

I cannot have a phone call with anyone if im moving around my house. If im taking the kids to school. I have done everything from changing sims settings to network settings, 5G isnt available. 4G is impossibleto stay connected on and 3G/2G doesnt exist unless its for emergency calls. I have changed from a physical sim to an Esim. Nothing is working and this has been going on for over a year. I cant contact anyone on ID. I cant even afford to leave the contract to change provider. Ive swapped phones.

I need something to be done even if that means you can cancel my contract because this signal issue isn't what im paying for

M

+4

Marquerita T
iD Mobile Employee
Forum|Forum|1 minute ago
May 6, 2026

Hi @TippieT.

I’m really sorry to hear about the ongoing issues you’ve been experiencing. I can understand how disruptive this must be.

To help us investigate this properly, could you please confirm your full postcode so we can check the local network coverage in your area?

Also, have you had the chance to try a physical SIM card in your phone (if you’re currently using an eSIM)? This would help us determine whether the issue is related to the eSIM or the device/network connection itself.

Once we have this information, we can look into the next best steps for you.

Thanks,

Marquerita

The iD Mobile Team

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