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loss of service

Forum|Forum|4 months ago
May 7, 2026
7 replies
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I have lost network coverage and data on both my phone and my daughter’s phone where we live since yesterday morning however when we leave the area, it comes back. Network coverage checker says no issues but still no signal. It temporarily resumed early hours of this morning but has gone again. Have had no problems in this area for the 8 years I’ve been with id so don’t know what has happened but am concerned as I have no way of contacting my daughter when she’s walking home from school. Please help

Best answer by DellZincht

Hi @DellZincht, @JoRo and @DUSTA,

I’m sorry to hear you’re having an issue with you’re coverage. We’re aware of the problem and are working to resolve it as soon as possible. For more information and regular updates, please check out our Service Status page:

Once again, we are truly sorry for any inconvenience that this has caused you.

Regards,

Gemma M

The iD Mobile Social Media Team

Ah, so it's not a faulty SIM card like your live chat bod was insisting it is? He also insisted there were no service status issues...

D

DellZincht

Active Contributor

Same here. Fine at home this morning but travelled 16 miles to work and it's completely gone

D

DUSTA

New Contributor

I'm the same 4 hours ago can't make calls and Internet on off

Gemma M

iD Mobile Employee

Hi @DellZincht, @JoRo and @DUSTA,

I’m sorry to hear you’re having an issue with you’re coverage. We’re aware of the problem and are working to resolve it as soon as possible. For more information and regular updates, please check out our Service Status page:

Once again, we are truly sorry for any inconvenience that this has caused you.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

DellZinchtAnswer

Active Contributor

Hi @DellZincht, @JoRo and @DUSTA,

I’m sorry to hear you’re having an issue with you’re coverage. We’re aware of the problem and are working to resolve it as soon as possible. For more information and regular updates, please check out our Service Status page:

Once again, we are truly sorry for any inconvenience that this has caused you.

Regards,

Gemma M

The iD Mobile Social Media Team

Ah, so it's not a faulty SIM card like your live chat bod was insisting it is? He also insisted there were no service status issues...

M

Marquerita T

iD Mobile Employee

Hi @DellZincht.

I’m really sorry for the confusion and frustration this has caused. I understand why this feels inconsistent, especially after what you were previously advised on live chat.

At the time of your contact, there were no confirmed wider service issues showing on our system, which is why SIM troubleshooting was advised as a first step. However, we are now aware of a network-related issue affecting service and our teams are actively working to resolve it as quickly as possible.

I completely appreciate how frustrating this experience has been, and I’m sorry for any inconvenience caused by the earlier guidance. Please be assured this is being treated as a priority, and updates will be shared as soon as more information becomes available via our Service Status page.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JoRoAuthor

New Contributor

Thank you for your response, it is appreciated

M

Marquerita T

iD Mobile Employee

Hi @JoRo.