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Question

mobile reception poor missed calls etc...

  • August 5, 2025
  • 9 replies
  • 74 views
D
New Contributor

Over the last 3 months we have noted that calls are being missed without the phone ringing. 

Generally poor reception at all times, but just enough for mobile calling to not work correctly.

Has anyone else experienced the same issues?

It's by just me, my partner is also on id mobile and we are having the exact same issues.

Postcode is sk4, but it seems the same wherever we are..

Are we isolated incidents or is there more of an issue?

My renewal is in a week and have no choice but to leave I'd mobile if not resolved.

    9 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 5, 2025

    Hi there ​@DanF, sorry to hear this. What’s the full postcode please, and what device(s) do you have?

     

    Is it every call, or only some?

     

    Thanks,

    Tyler

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    D
    New Contributor
    • DanF
    • Author
    • New Contributor
    • August 6, 2025

    Hi, it's most calls, sk42qd, I have a pixel 8 and he missus has a pixel 9, same issue. Also a friend with an iPhone has the same issue 

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • August 6, 2025

    Thanks for that ​@DanF 

    We have no issues reported in this area at the moment. 

    Is the issue indoors or outdoors?

    Do you have Wi-Fi calling enabled?

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    D
    New Contributor
    • DanF
    • Author
    • New Contributor
    • August 6, 2025

    It's all around the SK4 postcode in general that we have the issues. Inside and outside. WiFi calling is enabled but if there is the slightest signal it drops out the WiFi calling.

    I had hacked the phone and enforced WiFi calling that was great, but an update trashed the phone and I had to recover it and it's now back to the same issues.

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • August 6, 2025

    OK, can you please check you have VoLTE enabled ​@DanF ?

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    New Contributor
    • DanF
    • Author
    • New Contributor
    • August 8, 2025

    Hi,

    I don't have the option for it.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 9, 2025

    Hi there ​@DanF, VOLTE will also show as “LTE”. Do you have that option?

     

    Thanks,

    Tyler

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    D
    New Contributor
    • DanF
    • Author
    • New Contributor
    • August 9, 2025

    No option for that either

     

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • August 9, 2025

    Hi ​@DanF 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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