Mr

Hi there ​@john bembridge 

Did you set roaming up your account up?

And also turn roaming on on your phone?

If you did, to both, then you need to ensure you’re connecting to:

Meteor, 3 Ireland, Vodafone

Thanks. Not good at these things. Probably did  some of the bits...Wasn’t in the know of Meteor 3 Ireland Vodafone  bit.   Too late now though as back in UK

Hi ​@john bembridge 

Okay, if you are ever abroad again without being able to connect please let us know, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

Tom

The main things to check is that roaming is enabled on your account and also turn roaming on on the phones. But during the journey from the UK to your destination its best to put the phone into airplane/flight mode so you don’t incur satellite roaming charges.

If you ever want help before going again ​@john bembridge post on here and I can point you to a post I created as it gives step by step instructions for the account and for a Samsung phone.

Hi. I'm using ID Mobile's WiFi plan and paying £12 monthly. Now I wonder how I will process to upgrade my WiFi. If this can be done by just clicking on a link and choosing between different offers, that should be great.

By the way I have two (02) email addresses as:

[REDACTED]

[REDACTED]

Thanks in advance. 

Hi ​@Thierry Jossa Jouable

I’m not sure what you mean here, if you wish to make an upgrade to your plan, we’d recommend using the iD Mobile app/website while logged in.

I’ve removed your email addresses from the above post, this is a public forum, we’d recommend against posting personal info.

Tom

iD don’t do a WiFi plan, or do you mean you use iD for the service and make use of WiFi tethering - where your phone becomes a WiFi hotspot?

Or did you mean data plan?

And yes upgrading is by you choosing between different available upgrades/plan changes. These are available to you via your online account or iD app.

Can you please check 

my account an why l m paying full amounts as my contract finished 

Hi ​@Ramazan Yeter 

Your contract price would continue at the price it has been after the contracted term has finished, we wouldn’t adjust anything automatically.

The account holder responsible for the account would be responsible for making any changes such as an upgrade to a SIM only plan once available.

Tom