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mr jacek


Jacek Butkiewicz
Community Member

Why I don't have connection in Bali??

Best answer by MZone

Make sure roaming is active on your phone and iD account. You need to connect to either Telkomsel, Indosat Ooredoo Hutchison, PT XL Axiata, or PT. Hutchison 3 Indonesia.

Here are the costs:

Roaming charges in Indonesia.

The table below displays how much you’ll be charged for any minutes, texts or data that you use.

Roaming Pay monthly Pay-as-you-go****
Calls to UK* £3.60 £3.60
Calls to Indonesia* £3.60 £3.60
Calls received* £1.50 £1.50
Texts to Indonesia** £0.60 £0.60
Texts to UK** £0.60 £0.60
Picture message (MMS) sent** £0.60 £0.60
Internet and Data (per MB)*** £3.60 £3.60

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

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2 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 960 replies
  • Answer
  • April 8, 2025

Make sure roaming is active on your phone and iD account. You need to connect to either Telkomsel, Indosat Ooredoo Hutchison, PT XL Axiata, or PT. Hutchison 3 Indonesia.

Here are the costs:

Roaming charges in Indonesia.

The table below displays how much you’ll be charged for any minutes, texts or data that you use.

Roaming Pay monthly Pay-as-you-go****
Calls to UK* £3.60 £3.60
Calls to Indonesia* £3.60 £3.60
Calls received* £1.50 £1.50
Texts to Indonesia** £0.60 £0.60
Texts to UK** £0.60 £0.60
Picture message (MMS) sent** £0.60 £0.60
Internet and Data (per MB)*** £3.60 £3.60

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • 8225 replies
  • April 9, 2025

Hi ​@Jacek Butkiewicz 

 

I’d recommend the same as ​@MZone above, you should be getting connection in Bali however usage would be chargeable as extra.

 

Tom