My new phone is not linked to a network even though I have activated sim

Forum|Forum|10 months ago
November 6, 2025
2 replies
139 views

I have a new iphone, and using a PAC code came across from O2 to mobile iD. I am pretty sure I have activated the SIM (I asked for a physical SIM).

Does anyone have any suggestions? I can’t find a completion email, also can’t work out how to request this again!

Yours in desperation!

Best answer by Lamiya C

Hi @Chrissy Sturt ,

Thank you for reaching out, and I’m really sorry to hear about the trouble you’re experiencing with your number transfer. I completely understand how frustrating this must be, especially after moving from O2 to iD Mobile and expecting a smooth transition.
Since you’ve already activated your physical SIM and are using a new iPhone, it does sound like the porting process may be partially complete. However, the fact that you haven’t received a completion email and are still seeing issues suggests that the transfer might not have fully gone through.

In the meantime, please ensure:

=Your iPhone is restarted to refresh network settings.
=Mobile data is turned on and airplane mode is off.
=You’re using the correct SIM (if you had multiple).

Lamiya

Lamiya CAnswer

iD Mobile Employee

Hi @Chrissy Sturt ,

Thank you for reaching out, and I’m really sorry to hear about the trouble you’re experiencing with your number transfer. I completely understand how frustrating this must be, especially after moving from O2 to iD Mobile and expecting a smooth transition.
Since you’ve already activated your physical SIM and are using a new iPhone, it does sound like the porting process may be partially complete. However, the fact that you haven’t received a completion email and are still seeing issues suggests that the transfer might not have fully gone through.

In the meantime, please ensure:

=Your iPhone is restarted to refresh network settings.
=Mobile data is turned on and airplane mode is off.
=You’re using the correct SIM (if you had multiple).

Lamiya

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