Skip to main content
Question

My phone is not connected t a network, even though I have enough data

  • September 9, 2020
  • 4 replies
  • 158 views
S
Community Member

I have 3 GB data left but I can not use my data when I am out without using wi-fi. Whenever I tried to connect to internet, same message comes up, like “looks like you are not connected to a network. Check your settings and try again. It is not airplane mode at all. Can you please help me to sort out this problem?

This topic has been closed for replies.

4 replies

Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • September 11, 2020

Hello @sujinjoung15,

Sorry to hear that.

 

Are you in the UK or roaming?

If so, which country?

 

Have you tried restarting your handset to see if this makes a difference?

 

Mohammed

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Christine Tilley
Community Member

Yes have turned off phone, 

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12433 replies
  • March 4, 2022

Hello @Christine Tilley,

Try turning your phone OFF for at least 15 minutes.

And check for any service disruption in your area using the following link:

https://www.three.co.uk/support/network_and_coverage/network_support

In addition, there’s the “Help with network coverage” community article, where you might find a solution - anyway, good luck.

Forum member (non-iD).
Mohammed H
iD Mobile Employee
  • Mohammed H
  • iD Mobile Employee
  • 7962 replies
  • March 16, 2022
Christine Tilley wrote:

Yes have turned off phone, 

Hi @Christine Tilley, Do you still need help here?

Mohammed

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perks banner
Terms & ConditionsAccessibility statement