Question

My phone is not connected t a network, even though I have enough data

  • 9 September 2020
  • 4 replies
  • 158 views
S
Rank

I have 3 GB data left but I can not use my data when I am out without using wi-fi. Whenever I tried to connect to internet, same message comes up, like “looks like you are not connected to a network. Check your settings and try again. It is not airplane mode at all. Can you please help me to sort out this problem?

4 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @sujinjoung15,

Sorry to hear that.

 

Are you in the UK or roaming?

If so, which country?

 

Have you tried restarting your handset to see if this makes a difference?

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Christine Tilley
Rank

Yes have turned off phone, 

andewhite
Rank
Userlevel 8
Badge +9

Hello @Christine Tilley,

Try turning your phone OFF for at least 15 minutes.

And check for any service disruption in your area using the following link:

https://www.three.co.uk/support/network_and_coverage/network_support

In addition, there’s the “Help with network coverage” community article, where you might find a solution - anyway, good luck.

Mohammed
Rank
Userlevel 7
Badge +10

Yes have turned off phone, 

Hi @Christine Tilley, Do you still need help here?

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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