my pixel 4a not making calls

• 3G is being switched off and I can't make calls. What do I need to do? F.A.Q.

Have you looked at troubleshooting steps in this community article, ​@Sim2? 

Yes. Pixel 4a is a supported phone.

Just to add tesco mobile state pixel 4a is compatible for their 3g switch off. Come on id mobile you can do better than this.

Ref https://www.tescomobile.com/help/device-help/network-and-troubleshooting/network-support/3g#compatible4gand5gphones-item-8ba6436c13

Okay ​@Sim2, but some of the settings may need to be changed in order to use VoLTE (4G Calling) on the iD network with the Pixel 4a.
 

Unlike Tesco Mobile, iD Mobile never had a 2G GSM network infrastructure - with Tesco Mobile they’ll still have a 2G network for GSM calls after their 3G switch-off.

Rats.

https://support.google.com/pixelphone/thread/144589388?hl=en&sjid=15261594567304117423-EU

Google don't provide a volte function. This just socks. But did id really have to turn off 3g so quickly why not wait until 2030.

Try asking the Google Assistant to turn on the VoLTE option on your Pixel phone, ​@Sim2.  

All the UK mobile networks have decided to shutdown their 3G network infrastructure by end of 2025, with some doing so sooner.

Google assistant is same as help. Thanks

Here's the interesting bit...

https://support.google.com/pixelphone/answer/12240791?hl=en&co=GENIE.Platform%3DAndroid#:~:text=June%202022%20software%20update,Pixel%206%2C%20Pixel%206%20Pro

It is fixed in us.

Mine is way more up to date android 14 ... Can id do anything to persuade Google to send and update for their customers in UK UK

Google assistant is same as help. Thanks.

Volte 4g calling has been fixed in US.

https://support.google.com/pixelphone/answer/12240791?hl=en&co=GENIE.Platform%3DAndroid#:~:text=June%202022%20software%20update,Pixel%206%2C%20Pixel%206%20Pro

My phone is way more up to date with android 14 with 5 November 23 update.

Can id influence Google to send this update to its UK customers?

The ironic thing is that the pixel 4a is a 5g phone.  Should id actually up up a 5g mast near me … the phone calling will work again. But oh no.

This situation is not pretty.

Probably find there’s a different industry standard for making voice calls using 5G mobile network infrastructure, ​@Sim2. 

Did you purchase your Pixel 4a from iD Mobile?

The phone’s approved, so should work with the iD Mobile 4G Calling service (VoLTE) - once the VoLTE option is turned ON.

The Google Assistant on your Pixel device might be able to turn ON VoLTE (voice over LTE).

Bottom line. The pixel phones in usa were fixed up for 4g calling in summer 2022. But it needs the sims to be prepared correctly. Someone at iD has missed a step.

Bottom line this was fixed by google in summer 2022 in usa for pixel phones. But it also needs a setting in the sim.

Bottom line this was fixed by google in summer 2022 in usa for pixel phones. But it also needs a setting in the sim.

Bottom line this was fixed by google in summer 2022 in usa for pixel phones. But it also needs a setting in the sim.

Either way the sim needs to be prepared for pixel phones to work.

Indeed ​@Sim2, without a SIM no mobile network services will work. 

The Pixel 4a device works with the iD Mobile 4G Calling (VoLTE) network service, when the VoLTE option is turned ON in the Android settings of the phone. 

So my o2 sim works fine and I can see the volte option in the pixel settings

The i.d sim does not enabled the volte settings. Ymmv

Hey there ​@Sim2, sorry to hear this.

So when you go into settings, you have no options to choose 4G/LTE/VOLTE?

Thanks,

Tyler

Just ask the Google Assistant to turn ON the VoLTE option with your iD SIM, ​@Sim2. 

Hi ​@Sim2 , 

We are sorry that you are still experiencing issues.

Do you have the option to turn on VOLTE or LTE within settings on your phone ? 

Thanks Jim