Network

Hi ​@CCG . No still not fully sorted was better for a few days then Fri + Y'day barely any.internet . So had 2 use PAYG sim from other network to do shopping.online + other stuff. Irony got 2 emails from you.1 y'day 1 today advising me about how good your roaming services are🙃 I'd settle for full coverage here !!!

I’m not a member of the staff, just another issue with the same problem. I’m not planning on being as patient as you, I’ll pretty much contact the ombudsman if it doesn’t get sorted in the next two days. I was curious if they’d sorted you out to give me an idea of how this people operate but your case doesn’t inspire confidence. 

I meant user. 

Thanks@ CCG. I am not normally that patient either but.got some private life stuff going on that I need to deal with. Or I would have takwn further action by now. Meant to say 2 emails from them (iD ) praising the roaming coverage.🤦🏻‍♀️

I have to admit that’s how mine is. Okay for a day or so then almost unusable. If it wasn’t for our home internet I’d be in some serious trouble as even accessing simple browsing can be a real pain. Saying that our area suffered with poor mobile signal for years and although when I joined iD in February 2024 it was the best its ever been, then my wife joined in March and since April/May ours has been back to how it used to be. Since October its been the worst we’ve ever had. We’re only staying with iD as the price is one of the cheapest going - maybe that explains why its so bad!🙄

And on the subject of roaming my wife and I went to Europe last year and the signal was full over there (Spain Portugal and France) - tells you something about the UK’s mobile infrastructure.

If you look at their terms, once you report it and the fault is caused by iDM you can leave after 7 days penalty free. That would entail you returning the phone if you took one out.

Mine (as you can probably tell) has been poor for months and has degraded to the point of almost being unusable. My wife and I were leaving iD around Christmas time but I’ve been in contact with iD so postponed our departure whilst I was trying to obtain more info - from the looks of it our issue isn’t going to be fully addressed for many more months and thus I’m just waiting on O2 turning off their 3G (they’re the last service provider to switch-off 3G) and then it’ll be a case of whomever has the stronger signal will get our custom. Shame really as for the price we’re paying you can’t fault that - just the signal (it is actually 3UK whom are at fault as iDM are simply a MVNO using 3’s infrastructure). But our contract is with iDM so they’re the ones getting a bad name (others are too).

What a huge leap forward regarding this 3G switch off. Eventually when 4G is all sorted it should be great but until that time…….