Hi ​@OTM1980 

Thank you for getting in touch with us. 

I’m really sorry to hear you’re experiencing this issue on both of your ID contracts in the TA1 area of Taunton.

From what you’ve described especially the service working on 5G but not on 4G it does suggest there may be a local 4G network issue or a provisioning/network setting fault affecting that area or your SIM configuration.

You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage

Additionally, you may want to try the following steps:

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

If the issue still persists, please send us a private message so that we can access your account and escalate to our technical team if needed.

Thank you,

Zandile m

The iD Mobile Team 

Hi,

I have tried the resetting and this does not work on either phone.

How do I send you a private message for futher investigation, when i click your profile and choose send message its says: Please note: You're unable to send a Private Message to this user. Need help? Click here to create a new topic.

​@Zandile M can you send me a private message please so we can investigate?

​@Zandile M we still have no network, this is the 3rd day!  Can you please advise how I can raise an official complaint as I am getting nowhere trying to get this issue resolved.