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Question

Network Coverage Issue In Taunton

  • April 15, 2026
  • 3 replies
  • 13 views
O
New Contributor

We have 2 ID contracts (seperate) in TA1 area of Taunton, both are unable to make/receive calls, browse the web or use any data.

We have followed all the reset guides and this has not helped, we have also been out and about to other areas and have had full working coverage as normal.

This has been an issue since Yesterday.

I have also tried to message via Insta messaging but had no response.

The ID icon appears in the status bar with a ! excalamtion mark against it saying no network.

 

I can add from more testing that in the specific area where I get 5G coverage, I have full network connection but everywhere that is 4G it is not working so seems to be 4G specific.

    3 replies

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 15, 2026

    Hi ​@OTM1980 

     

    Thank you for getting in touch with us. 

     

    I’m really sorry to hear you’re experiencing this issue on both of your ID contracts in the TA1 area of Taunton.

     

    From what you’ve described especially the service working on 5G but not on 4G it does suggest there may be a local 4G network issue or a provisioning/network setting fault affecting that area or your SIM configuration.

     

    You can also check the coverage in your area using the following link:
    https://www.idmobile.co.uk/help-and-advice/coverage

    Additionally, you may want to try the following steps:

    For iPhone (iOS) – Reset Network Settings:
    Go to Settings → General.
    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.

    For Samsung – Reset Network Settings:
    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
    Turn Select Automatically on or off.
    Alternatively:
    Go to Settings → General Management → Reset → Reset Network Settings.
    Confirm by tapping Reset Settings.

    If the issue still persists, please send us a private message so that we can access your account and escalate to our technical team if needed.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    O
    New Contributor
    • OTM1980
    • Author
    • New Contributor
    • April 15, 2026

    Hi ​@OTM1980 

     

    Thank you for getting in touch with us. 

     

    I’m really sorry to hear you’re experiencing this issue on both of your ID contracts in the TA1 area of Taunton.

     

    From what you’ve described especially the service working on 5G but not on 4G it does suggest there may be a local 4G network issue or a provisioning/network setting fault affecting that area or your SIM configuration.

     

    You can also check the coverage in your area using the following link:
    https://www.idmobile.co.uk/help-and-advice/coverage

    Additionally, you may want to try the following steps:

    For iPhone (iOS) – Reset Network Settings:
    Go to Settings → General.
    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.

    For Samsung – Reset Network Settings:
    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
    Turn Select Automatically on or off.
    Alternatively:
    Go to Settings → General Management → Reset → Reset Network Settings.
    Confirm by tapping Reset Settings.

    If the issue still persists, please send us a private message so that we can access your account and escalate to our technical team if needed.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Hi,

    I have tried the resetting and this does not work on either phone.

    How do I send you a private message for futher investigation, when i click your profile and choose send message its says: Please note: You're unable to send a Private Message to this user. Need help? Click here to create a new topic.

    O
    New Contributor
    • OTM1980
    • Author
    • New Contributor
    • April 15, 2026

    ​@Zandile M can you send me a private message please so we can investigate?

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