Hi ​@njb1978, 

Thank you for sharing your thoughts.

We completely understand where you're coming from and appreciate the detailed feedback you've provided.

The 3G switch-off has been an industry-wide change across all UK mobile networks, with the aim of allowing network resources to be reallocated to newer technologies such as 4G and 5G. However, we appreciate that for some customers, particularly those who frequently make calls while travelling, the experience may not always feel like an improvement.

While 4G and 5G are capable of delivering significantly faster speeds and supporting more network traffic than 3G, factors such as local coverage, handset compatibility, network congestion, terrain, buildings, and movement between cell sites can all impact real-world performance. This can sometimes be more noticeable when travelling in a car, bus, or train where the device is constantly handing over between masts.

We also understand your comments regarding Wi-Fi Calling. Whilst it can be a useful feature in areas with limited indoor coverage, we appreciate that it is not a solution when you're out and about and relying on the mobile network.

If you're experiencing ongoing issues with calls dropping or poor data performance, we'd be happy to take a closer look. If you can provide a few examples of locations or postcodes where you're noticing the problem most frequently, along with the make and model of your handset, we can check for any known issues and offer further advice.

Thanks again for taking the time to share your experience.

Owethu

Its multiple versions of phones from multiple friends reports to me over multiple networks, local area is CF31 but you know as well as i do that this is not the fault of a handset or a setting, this is a defined outcome of using a ‘superior’ technology that while providing higher data speeds is actually inferior at delivering what a lot of people desire…. and that is ‘mobile phone coverage’…. I guess the clue is in the name of what 99.9% of people call their handheld communication devices…. And this is where you as a provider are no longer giving the service a lot of us have to rely on... 

Hi ​@njb1978, 

We appreciate you taking the time to share your experience and we're sorry to hear about the ongoing issues you're encountering.

We understand your point that this appears to be affecting multiple handsets, multiple users, and even customers on different networks within the same area. Given the information you've provided, we can appreciate why you feel this is unlikely to be related to an individual handset setting or device fault.

We recognise how frustrating it is when signal strength and call reliability do not meet expectations, particularly when the primary purpose of a mobile phone is to make and receive calls reliably. We also understand that coverage issues can have a significant impact when customers rely on their service for day-to-day communication.

While handset troubleshooting is often recommended as a first step to rule out device-related causes, we appreciate that the wider pattern you've described may indicate a local coverage, capacity, or network-related issue affecting the area.

To allow this to be investigated further, we would recommend contacting us via Live Chat or sending us a direct message through our social media platforms. This will allow a member of the team to review the specific locations affected and raise the matter with the relevant teams where appropriate.

We apologise for the inconvenience caused and appreciate your feedback.

Owethu