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Network issue in BT93

  • March 20, 2025
  • 2 replies
  • 30 views
E
Community Member

There has been no signal in my area (Belleek of Fermanagh BT93) since storm Eowyn. The three network status shows that there is an issue that they are fixing. But it has been almost two months and the status never changed. I am paying the monthly fee but getting no service at all! 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • March 20, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@Emmaamme25   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 21, 2025

    Hey there ​@Emmaamme25, sorry to hear that.

     

    What phone do you have and what’s your full postcode please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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