Network issue unresolved by Three | iD Mobile Community
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Network issue unresolved by Three

  • August 12, 2025
  • 7 replies
  • 31 views

For the last few months, my coverage at home in East Lothian, Scotland, and out-and-about in East Lothian and Edinburgh, has become worse. For the last month now, whenever I check Three’s network coverage page, it has said:

“We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.”

 

Can ID Mobile (perhaps in conjunction with Three) advise when this issue will be fixed? It is becoming more and more difficult to justify staying on a Three network, and while I don’t want to leave ID Mobile, that is likely what I’ll have to do if this is not resolved soon as I can’t afford to be left without a signal.

 

Many thanks,

Alex

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2025

Hi there ​@alexalba, sorry to hear this. Please can you confirm the full postcode(s) you’ve had issues in recently or regularly?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 13, 2025

Hi ​@Tyler C,

 

I’m experiencing most issues at EH32 9HB.

 

Thanks,

Alex


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2025

Hey there ​@alexalba, I can indeed see there is on-going work in the area at the moment, and Three UK are working on resolving this ASAP. Our sincere apologies for this.

 

How long have you had issues for, and when did you first notice the on-going work please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 13, 2025

The problems have been going on for over a month, and I think it was about a month ago that I first saw the message from Three that work was on-going.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2025

Hi there ​@alexalba, sorry to hear that. We can drop you a PM and request an ETA with our technical team if you’d like, and see if they can get one from Three UK regarding this for you?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 13, 2025

Hi Tyler, that would be great, thank you!

Alex


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 13, 2025

Hi there ​@alexalba, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler