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network issues

  • March 11, 2025
  • 7 replies
  • 351 views
K
New Contributor

For the last few weeks I have been unable to get a strong data connection in the nn8 1aq area. I used to get 5g now I am struggling to load simple websites. Please could someone look into the mast efficiency.  Thank you.

Best answer by Tom

Hi ​@Kelvinjw 

 

Taking a look the area of NN8 1AQ is very weak for 5G, we’d recommend switching to 4G whilst in the area.

 

Tom

    7 replies

    MZone
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    • MZone
    • Platinum 
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    • March 11, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • Kelvinjw
    • Author
    • New Contributor
    • March 11, 2025

    I have checked that and no issues reported thanks for the response though.

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • Answer
    • March 11, 2025

    Hi ​@Kelvinjw 

     

    Taking a look the area of NN8 1AQ is very weak for 5G, we’d recommend switching to 4G whilst in the area.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • Kelvinjw
    • Author
    • New Contributor
    • March 11, 2025

    I normally have a stable 4g but recently data quality has been poor a video call is just about possible with poor image quality. Haven't had problems up until now.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 12, 2025

    Hey there ​@Kelvinjw, sorry to hear that.

     

    When did issues begin?

     

    Does it affects texts and calls?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • Kelvinjw
    • Author
    • New Contributor
    • March 12, 2025

    Hi ​@Tyler  I noticed there was no 5g around the 27th of feb and the issue has progressively gotten worse since then. Calls seem ok, texts are a little slow but come through, data on the other hand is tedious. I don't have issues back home just at the stated postcode area.

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • March 13, 2025

    Hey there ​@Kelvinjw, we're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

     

    We hope to have things fixed as soon as possible and will add any updates here.

     

    https://www.three.co.uk/support/network-and-coverage/coverage?tab=2#tabs-c2d0d12ce8-item-2988999184-tab

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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