Always check a providers NETWORK COVERAGE page for your postcode before transferring!

 I did! It says the network coverage is better than it is! 

Hi ​@JennaWilliams 

Thank you for getting in touch with us, and I’m very sorry to hear about the issues you’ve experienced since joining iD Mobile. I completely understand how stressful this must be, especially when it affects your ability to stay in contact with family and your child’s school.

As you have already tried resetting your network settings, we’d like to investigate this further for you. Coverage can vary depending on the area, and we want to ensure everything is set up correctly on your account and device.

In the meantime, please also try the following steps:

Turn Airplane mode on for 30 seconds, then turn it off
Ensure VoLTE/4G Calling is enabled in your settings
Manually select the network in your phone settings

You can also check the coverage in your area using the following link:

https://www.idmobile.co.uk/help-and-advice/coverage

Additionally, you may want to try the following steps:

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

If the issue persists, please send us a private message so that we can look into this.

Thank you,

Zandile M

The iD Mobile Team 

Thank you for your response. I have tried the above and still have no network. 
 

Coverage in my area is excellent for 4G according to the network checker, and more sparse for 5G. However I cannot connect to either.
 

I’ve attached a screenshot. This is my network pretty much all day.