New to ID and my ohone doesnt work

I have an iPhone 16 pro max and iD is working fine. Sounds like a handset issue to me. 

I’m having the same issue.   The first SIM card I recieved from them ( id ) didn’t work either.  I mean what are the chances of a sim NOT working is beyond me.   I have also the same issue whereas the number will not verify on my brand new iPhone 16.   This is deeming the whole iMessage function unusable which is completely unacceptable.   I’m speaking to the ‘tech’ support supposedly when they contact me in a day or two.   I’ve tried everything and even Apple  state it’s a carrier / network issue.  Nothing to do with the phone.   I’m still waiting a resolution.   I wish I never bothered changing iPhones now.  It’s unbelievable.   

Hello 👍.   Yes there are lots of people evidently having the exact same iMessage issue.    Apple state it’s a carrier / network issue several times I’ve spoken to them about it.    International Text service needs to be working from ID side.  It’s clearly not.    Yes.  You are by no means alone.     The number will not verify only the email will.    Hopefully ID will offer some resolution for us.     It’s not acceptable to spend around a thousand pounds on an iPhone and not be able to correctly use iMessage.    

​@seamonkey007

Troubleshooting iMessage Issues

To resolve iMessage not working, follow these steps:

1. Turn off iMessage: Go to Settings > Messages and toggle off iMessage.
2. Restart your phone: Press and hold the on/off button to restart your device.
3. Confirm your number: Tap Settings > Phone > My Number and ensure the number is correct. If not, enter the correct number.
4. Turn iMessage back on: Go to Settings > Messages and toggle on iMessage.
5. Check Send & Receive settings: Go to Settings > Messages > Send & Receive and verify the correct number is displayed under "Start new conversations from:".

If issues persist, try resetting network settings:

• Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

Additionally, ensure iMessage/Facetime is deactivated on your old device if you've recently switched devices.

Joe 

The issue is it won’t allow the number to be ticked.    Message states activation error.  

Hi ​@seamonkey007,

Welcome to the Community!

We have responded to you elsewhere, please get back to us there if you still require further assistance.

Kash

I’m still awaiting coms from the tech team from last weekend.    

Hey there ​@seamonkey007, it can take time for our technical team to investigate your issue, however, the technical team wouldn’t get in touch with you directly.

You'll need to get back in touch with the team you originally contacted to check back for technical updates.

Thanks,

Tyler

I am still having the same issue? Is there anyone I can speak to about this? I have no iMessage and no FaceTime and this is the worst network provider I have ever had?

Hey there ​@Megan0408, sorry to hear that.

Have you been through the steps above and here and seen if this helps at all?

• How do I fix Calls, iMessage or FaceTime issues on my iPhone? F.A.Q.

Thanks,

Tyler

@Megan.    Hello.     Yes it seems to be a gremlin issue with ID mobile and the verification of iMessage number syncing.     I can now confirm though today after about a week and a half of the issue I’ve just checked the iMessage setting on my iPhone 16 and it’s allowed the number to tick and start conversations from iMessage.   Very strange how it just worked after nearly two weeks of not verifying.    My only advice would be to wait a week or so and hopefully it will automatically verify your number to iMessage.   👍

Mine still is not fixed and it’s been 4 weeks! Help