New to ID and my phone doesnt work

Megan0408 · 2025-03-18T18:55:51+00:00

changed from o2 to ID mobile ( got new iPhone 16 pro max) First sim you sent didn’t work said I had no service the phone was running solely off wifi only. I cannot send any iMessages or FaceTime anyone. I can only use SMS text message not iMessages. Tried all the steps and network resets in settings. You have sent another sim, same problem, tried all the fixes and setting changes still nothing! I have today put this new ID sim into my old phone (iPhone 13 pro max) and everything works fine?? Why does the ID service and network not work in my brand new phone ( iPhone 16 pro max?).

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