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Question

No 4 or 5g for two weeks

Forum|Forum|11 months ago
September 23, 2025
7 replies
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For the past month or so I've had no access to 4 or 5g at my home address. It will connect but soon drops out. I'm better off using 3g but it is awfully slow.

According to the status checker there's a problem in my area (BB1) that they are "working on" but they've been working on it for weeks! What's the problem and when might it be fixed?

Does anyone else have the same issues at home (my connection everywhere else is fine).

Tyler C

iD Mobile Employee

Hi there @Liesl, sorry to hear that.

What's the full postcode and what phone do you have please?

Thanks,

Tyler

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L

LieslAuthor

New Contributor

Hi Tyler

I've got a Samsung Galaxy A55.

My postcode is BB1 9BH.

I have told turn off 5g at home as there's no connection. I have told use 3g.

This has been for the last month or so.

Tyler C

iD Mobile Employee

Hi there @Liesl, I can see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.

How long have you had issues here for?

Thanks,

Tyler

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L

LieslAuthor

New Contributor

Thanks for the update Tyler.

It has been saying that for quite some time now, a month at least. But in the last 2 weeks I've not been able to connect to 4 or 5g at all. I have to change my data setting to 3g when I'm at home and then back to 5g whenever I leave the house.

4 and 5 connect perfectly at work but I do like to come home occasionally!

Siân W

iD Mobile Employee

Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you @Liesl

Hopefully it will be up and running better that before soon!

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L

LieslAuthor

New Contributor

Thanks Sian

Yes I appreciate that and know there's a switch over at the moment with Vodafone. However this issue has gone on for a month at least. Surely that's not acceptable when I am paying for a service?

An indication of when this will be resolved would help. As if it is expected to continue for a further month I'll be changing providers. With no home broadband I'm reliant on my mobile data for both work and play.

Siân W

iD Mobile Employee

We can try and find out @Liesl however often we aren’t given a timescale.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

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