For the past month or so I've had no access to 4 or 5g at my home address. It will connect but soon drops out. I'm better off using 3g but it is awfully slow.
According to the status checker there's a problem in my area (BB1) that they are "working on" but they've been working on it for weeks! What's the problem and when might it be fixed?
Does anyone else have the same issues at home (my connection everywhere else is fine).
+24Hi there
What's the full postcode and what phone do you have please?
Thanks,
Tyler
Hi Tyler
I've got a Samsung Galaxy A55.
My postcode is BB1 9BH.
I have told turn off 5g at home as there's no connection. I have told use 3g.
This has been for the last month or so.
+24Hi there
We hope to have things fixed as soon as possible and will add any updates here.
How long have you had issues here for?
Thanks,
Tyler
Thanks for the update Tyler.
It has been saying that for quite some time now, a month at least. But in the last 2 weeks I've not been able to connect to 4 or 5g at all. I have to change my data setting to 3g when I'm at home and then back to 5g whenever I leave the house.
4 and 5 connect perfectly at work but I do like to come home occasionally!
+19Unfortunately from time to time, as with any technology, sometimes things don’t work as they should or need updating. We completely understand this isn’t ideal, and are very sorry this happened to you
Hopefully it will be up and running better that before soon!
Thanks Sian
Yes I appreciate that and know there's a switch over at the moment with Vodafone. However this issue has gone on for a month at least. Surely that's not acceptable when I am paying for a service?
An indication of when this will be resolved would help. As if it is expected to continue for a further month I'll be changing providers. With no home broadband I'm reliant on my mobile data for both work and play.
+19We can try and find out
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