Hi ​@Carl Jennings 

Thank you for the information provided.

Upon checking your area, I can confirm that there is currently network congestion affecting the service. The work to resolve this is expected to be completed by 14/03/2026 at 23:59, which is why you may be experiencing signal issues.

Once the work has been completed, please restart your phone so that it can reconnect to the network. The issue should then be resolved. Alternatively, you may also try using the following settings:

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

If the issue persists, please send us a private message so that we can look into your account and assist further.

Thank you,

Zandile

The iD Mobile Team

Read my new post please , I cant get help from anyone. Just e ery employee ignores you . Its on Network and coverage. The newest post 

My postcode is LL299NN my wife and i who are boyh with Idmobile have been struggling to get any signal from my phone for the past 2 days please can you inform me of any works going that may be effecting this?...

Hi Eric they are taking masts down , my area now gets zero coverage and they are not replacing it. So they offered to cancel my contract, but had to send my phone back , I said no . 
As only got 10 months left , and I want the phone , they gave me £100 compensation. So that pays 3 months . But I just use WiFi calling in the house and I have always got a 2nd phone to hotspot too 

Thats terrible. How do I go about getting a refund? Did they contyou or did you somehow arrange it? Is there a number i can speak to someone at id mobile? 

Hi ​@eric12345,

We're sorry to hear that both you and your wife have been experiencing signal issues over the last couple of days.

We've checked the coverage for postcode LL29 9NN and can't currently see any reported network outages affecting the area. However, there does appear to be some network congestion, which may result in slower services or intermittent connectivity at busy times.

As both devices are experiencing the same issue, this would suggest the problem is more likely related to local network conditions rather than an issue with either handset.

If you'd like us to look into this further, please contact our Customer Service team via Live Chat and they'll be able to carry out additional checks for you.

We apologise again for the inconvenience caused.

Regards,

Gemma M

The iD Mobile Social Media Team

ID mobile use the 3 network and since Vodafone have joined with 3 ID mobile users have become less of a priority in the network signal stakes so we get poor signal and suffer most the network congestion. It's a shame as I've been with ID mobile for years and never had any problems until now.

Hi ​@Carl Jennings,

Thanks for sharing your experience, and we're sorry to hear you've noticed a decline in service.

While iD Mobile uses the Three network, iD Mobile customers are not intentionally deprioritised compared to other customers on the network. However, network performance can sometimes be affected by factors such as local congestion, maintenance work, upgrades, or changes to network infrastructure.

If you've noticed a recent change in signal quality, we'd recommend checking the coverage and service status in your area using our coverage checker: https://www.idmobile.co.uk/help-and-advice/coverage-checker

If there are no reported issues and you're continuing to experience poor signal or congestion, please contact our Live Chat team so they can investigate further and check for any known network issues affecting your location.

We appreciate your loyalty over the years and are sorry to hear that your recent experience hasn't matched the service you've previously received.

Regards,

Gemma M

The iD Mobile Social Media Team

How do I leave Id mobile? Do I wait till my contract is up and cancel my direct debit? 

Hi ​@eric12345,

Thanks for getting in touch.

How you leave iD Mobile depends on whether you'd like to keep your number.

If you're moving to another network and want to keep your number, simply request a PAC code and give it to your new provider. Once the number transfer completes, your iD Mobile account will automatically close. If you don't want to keep your number, you'll need to contact our customer service team and request that the account be disconnected.

We would not recommend cancelling your Direct Debit yourself. Doing so could result in any final bills remaining unpaid and may lead to additional charges or collections activity.

If you're nearing the end of your contract, your agreement doesn't automatically end, so you'll still need to either transfer your number away or request a disconnection.

If you'd like assistance with either option, please contact our Live Chat team: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma, so if I was to leave woth existing time remaining on my contract will I incur a charge to leaving early?

Hi ​@eric12345,

Thanks for your response.

Yes, if you leave before the end of your minimum contract term, an early termination charge may apply.

The amount would depend on how much time is remaining on your contract, as the charge is calculated based on the remaining months left to run.

Regards,

Gemma M

The iD Mobile Social Media Team