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No 4g signal at all within 4 miles of my house.

Forum|Forum|5 months ago
March 13, 2026
13 replies
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Since December 2025 I had very little signal in my house to the point where I was having to move rooms to make calls or search online. In January after trying all the suggested fixes I went to Currys and they ordered a new sim card for me. Unfortunately this was no better and recently (for the last 3 days) I have had no signal at all and my phone says emergency calls only. I visited Currys again and I didn't get a signal on my phone until I was 4 miles away from my house. This is unacceptable and when I got to Currys I was told it was probably due to the merger with Vodafone Three due to high network traffic or possibly my nearest mast/tower has been turned off. Please help or find me a solution that doesn't involve switching providers.

Best answer by Michael Z

Hi @Carl Jennings

I’m sorry to hear that you have been experiencing signal issues since December.

Could you please provide your postcode so I can check the coverage in your area? If necessary, we can then escalate the matter to our technical team for further investigation.

Michael Z

M

Michael ZAnswer

iD Mobile Employee

Hi @Carl Jennings

I’m sorry to hear that you have been experiencing signal issues since December.

Could you please provide your postcode so I can check the coverage in your area? If necessary, we can then escalate the matter to our technical team for further investigation.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Z

Zandile M

iD Mobile Employee

Hi @Carl Jennings

Thank you for the information provided.

Upon checking your area, I can confirm that there is currently network congestion affecting the service. The work to resolve this is expected to be completed by 14/03/2026 at 23:59, which is why you may be experiencing signal issues.

Once the work has been completed, please restart your phone so that it can reconnect to the network. The issue should then be resolved. Alternatively, you may also try using the following settings:

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

If the issue persists, please send us a private message so that we can look into your account and assist further.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Y

yozzman1234

Active Contributor

Hi @Carl Jennings

Thank you for the information provided.

Upon checking your area, I can confirm that there is currently network congestion affecting the service. The work to resolve this is expected to be completed by 14/03/2026 at 23:59, which is why you may be experiencing signal issues.

Once the work has been completed, please restart your phone so that it can reconnect to the network. The issue should then be resolved. Alternatively, you may also try using the following settings:

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

If the issue persists, please send us a private message so that we can look into your account and assist further.

Thank you,

Zandile

The iD Mobile Team

Read my new post please , I cant get help from anyone. Just e ery employee ignores you . Its on Network and coverage. The newest post

E

eric12345

Active Contributor

My postcode is LL299NN my wife and i who are boyh with Idmobile have been struggling to get any signal from my phone for the past 2 days please can you inform me of any works going that may be effecting this?...

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yozzman1234

Active Contributor

Hi Eric they are taking masts down , my area now gets zero coverage and they are not replacing it. So they offered to cancel my contract, but had to send my phone back , I said no .
As only got 10 months left , and I want the phone , they gave me £100 compensation. So that pays 3 months . But I just use WiFi calling in the house and I have always got a 2nd phone to hotspot too

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eric12345

Active Contributor

Thats terrible. How do I go about getting a refund? Did they contyou or did you somehow arrange it? Is there a number i can speak to someone at id mobile?

Gemma M

iD Mobile Employee

Hi @eric12345,

We're sorry to hear that both you and your wife have been experiencing signal issues over the last couple of days.

We've checked the coverage for postcode LL29 9NN and can't currently see any reported network outages affecting the area. However, there does appear to be some network congestion, which may result in slower services or intermittent connectivity at busy times.

As both devices are experiencing the same issue, this would suggest the problem is more likely related to local network conditions rather than an issue with either handset.

If you'd like us to look into this further, please contact our Customer Service team via Live Chat and they'll be able to carry out additional checks for you.

We apologise again for the inconvenience caused.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Carl JenningsAuthor

Active Contributor

ID mobile use the 3 network and since Vodafone have joined with 3 ID mobile users have become less of a priority in the network signal stakes so we get poor signal and suffer most the network congestion. It's a shame as I've been with ID mobile for years and never had any problems until now.

Gemma M

iD Mobile Employee

Hi @Carl Jennings,

Thanks for sharing your experience, and we're sorry to hear you've noticed a decline in service.

While iD Mobile uses the Three network, iD Mobile customers are not intentionally deprioritised compared to other customers on the network. However, network performance can sometimes be affected by factors such as local congestion, maintenance work, upgrades, or changes to network infrastructure.

If you've noticed a recent change in signal quality, we'd recommend checking the coverage and service status in your area using our coverage checker: https://www.idmobile.co.uk/help-and-advice/coverage-checker

If there are no reported issues and you're continuing to experience poor signal or congestion, please contact our Live Chat team so they can investigate further and check for any known network issues affecting your location.

We appreciate your loyalty over the years and are sorry to hear that your recent experience hasn't matched the service you've previously received.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

eric12345

Active Contributor

How do I leave Id mobile? Do I wait till my contract is up and cancel my direct debit?