Since December 2025 I had very little signal in my house to the point where I was having to move rooms to make calls or search online. In January after trying all the suggested fixes I went to Currys and they ordered a new sim card for me. Unfortunately this was no better and recently (for the last 3 days) I have had no signal at all and my phone says emergency calls only. I visited Currys again and I didn't get a signal on my phone until I was 4 miles away from my house. This is unacceptable and when I got to Currys I was told it was probably due to the merger with Vodafone Three due to high network traffic or possibly my nearest mast/tower has been turned off. Please help or find me a solution that doesn't involve switching providers.
Solved
No 4g signal at all within 4 miles of my house.
Best answer by Michael Z
Hi
I’m sorry to hear that you have been experiencing signal issues since December.
Could you please provide your postcode so I can check the coverage in your area? If necessary, we can then escalate the matter to our technical team for further investigation.
Michael Z
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.