Since December 2025 I had very little signal in my house to the point where I was having to move rooms to make calls or search online. In January after trying all the suggested fixes I went to Currys and they ordered a new sim card for me. Unfortunately this was no better and recently (for the last 3 days) I have had no signal at all and my phone says emergency calls only. I visited Currys again and I didn't get a signal on my phone until I was 4 miles away from my house. This is unacceptable and when I got to Currys I was told it was probably due to the merger with Vodafone Three due to high network traffic or possibly my nearest mast/tower has been turned off. Please help or find me a solution that doesn't involve switching providers.
Solved
No 4g signal at all within 4 miles of my house.
Best answer by Michael Z
Hi
I’m sorry to hear that you have been experiencing signal issues since December.
Could you please provide your postcode so I can check the coverage in your area? If necessary, we can then escalate the matter to our technical team for further investigation.
Michael Z
Hi
I’m sorry to hear that you have been experiencing signal issues since December.
Could you please provide your postcode so I can check the coverage in your area? If necessary, we can then escalate the matter to our technical team for further investigation.
Michael Z
Hi
Thank you for the information provided.
Upon checking your area, I can confirm that there is currently network congestion affecting the service. The work to resolve this is expected to be completed by 14/03/2026 at 23:59, which is why you may be experiencing signal issues.
Once the work has been completed, please restart your phone so that it can reconnect to the network. The issue should then be resolved. Alternatively, you may also try using the following settings:
For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.
For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.
If the issue persists, please send us a private message so that we can look into your account and assist further.
Thank you,
Zandile
The iD Mobile Team
Hi
Thank you for the information provided.
Upon checking your area, I can confirm that there is currently network congestion affecting the service. The work to resolve this is expected to be completed by 14/03/2026 at 23:59, which is why you may be experiencing signal issues.
Once the work has been completed, please restart your phone so that it can reconnect to the network. The issue should then be resolved. Alternatively, you may also try using the following settings:
For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.
For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.
If the issue persists, please send us a private message so that we can look into your account and assist further.
Thank you,
Zandile
The iD Mobile Team
Read my new post please , I cant get help from anyone. Just e ery employee ignores you . Its on Network and coverage. The newest post
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