I have also been suffering with very low signal strength (1 bar) and very poor data speeds all day (4/8/25).  Have tried all the usual “fixes” but no good.

I live in SO31 6 post code.

Hi ​@carrutma 

Sorry to hear this, how long have you had this issue?

Is this happening everywhere or just a certain location(s)?

Tom

Hi ​@Poohs 

Sorry to hear that, this has been going on for around a day?

Please could you let us know the full postcode where you’re having this issue?

This is happening in/around this area only, correct?

Tom

Hi Tom, thanks for replying.

As I only use my idmobile SIM at home, I cant say if it is everywhere.

What I can say is that in the previous 12 months, the signal strength at home was a minimum of 3 bars and usually 4 bars solid, with very good data rates - 25 to 50 Mbs.  Yes there have been a handful of times when this dropped but was always accompanied by the Idmobile status page showing there was a problem in my postcode area, and it was fixed in a day or so.  This time, it has been getting steadily worse over the last few days, with yesterday being the worst by far - it pretty much fell to zero for several hours yesterday.  Strangely, the status checker shows no problems as such, but mentions high useage levels may affect speed.  Whilst this might explain the speed, why is the signal strength so low?

It may be coincidental, but this all started around the time there was a lot of thunder storms in my area - could the equipment on my local mast have been affected?

Thanks.

Hi ​@Poohs 

Okay, please could you let us know the full postcode where you’re having this issue?

Tom

Hello again Tom,

My full postcode is SO31 6SH.

Thanks.

Hi there ​@Poohs, as you’ve mentioned, there is, at times, heavy usage in this local area. However, we wouldn’t expect this to always affect signal/data speeds, but only at certain times.

How long have you had issues for please? Is it only data affected?

Thanks,

Tyler

Hello Tyler,

The issue started last Tuesday/Wednesday (29th/30th July) with reduced signal strength and slow speeds, and has got progressively worse with yesterday being pretty much useless.

I dont use my iDmobile SIM for calls or texts so I cant comment about those.

Hi there ​@Poohs, thank you for confirming.

Have you tried restarting your phone, and then resetting network settings at all, to see if this helps?

Thanks,

Tyler

Yes, I’ve tried several times now.  Each time the signal strength always stays down at 1 bar, and sometimes it gives a very brief improvement of speeds, but very quickly the speed falls away and it is very poor again.  At the moment, things seem to have improved a bit, hence why I’m replying straight away - previously it could take a long time for e-mail to come through to tell me you have replied, so I expect it looked like I was taking a long time to reply.

Hi there ​@Poohs, thank you for letting us know. If things have improved, please give it a little more time to see if this continues as such, or if it gets worse again, and if it does get worse again, even today, drop us another message here and we’ll drop you a PM for further investigation.

Does that sound okay?

Thanks,

Tyler

Hi, sorry for the delay - had to take my car for it’s MOT.  When I got home, things have improved considerably - signal strength is back to 4 bars and speeds are almost as good as they were.  Therefore I am happy to leave it here for now.  As you suggested, if it gets worse again I’ll reply to this thread.

Thank you for your help.

Hi there ​@Poohs, no problem at all! That’s great to hear! If the issue does come back, you know where to find us!

Have a lovely day :) 

Kind regards,

Tyler