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No connection via hotspot

  • October 14, 2024
  • 3 replies
  • 104 views
C
New Contributor

I have been using my ID mobile SIM all summer in a 5G router and its been working perfectly. Yet over the last week I don't get any Internet connection even though I have 4 bars on 5G.

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    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • October 16, 2024

    Hi @Carri1944 

     

    Sorry to hear this, it’s worth noting that we don’t officially support usage of our SIM cards in routers, usage of our SIMs in one may not work as expected.

     

    https://www.idmobile.co.uk/help-and-advice/approved-handsets

     

    Tom

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    C
    New Contributor
    • Carri1944
    • Author
    • New Contributor
    • October 16, 2024

    Hi, 

    It wasn't working on my 5G phone either, but seems to be working again now. 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • October 21, 2024

    Hi @Carri1944,

    Glad to hear that it is resolved.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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