Hi there ​@Etsu, we’re very sorry to hear this. Three UK did indeed recently have outage a month or so ago, which was resolved after one-day. As with any network, we cannot guarantee a fault free service at all times, and unfortunately, sometimes issues can occur which we/Three UK endeavour to resolve as soon as possible, which is what they did. We of course sincerely apologise for this.

Or are you talking about specific work on-going in your area right now? If so, what’s your full postcode and what device do you have please?

Thanks,

Tyler

Yes and AGAIN in June for FOUR DAYS!

And TWO DAYS THIS WEEK. Your network checker said you were down and I’m STILL down to one bar signal which is appalling and worrying. I have no other means of communication.

And let’s not forget the many many websites that won’t open on your network, which has been months and months and months!

Thanks for your time though.

Etsu

Hi there ​@Etsu, we’re very sorry to hear that. 

As asked above, what’s your full postcode and what device do you use please?

Thanks,

Tyler

Your network status still shows an issue!

This has nothing at all to do with device. Even tried on husband’s phone. He’s on Three and also having same issues. Completely different devices, including phones, tablets, and laptops have same issues!!!

I’ve been on chat and had my complaint from over a month re-escalated. This is disgraceful.

I am very sorry to hear this ​@Etsu 

Please can you confirm the full postcode of the area? 

Hi Sian

It’s multiple postcodes. Also, no way am I putting my postcode or my son’s on here!

Suffice it to say it’s down both in Cornwall and Warminster simultaneously. You couldn’t make this up.

Hi there ​@Etsu, we typically need full postcodes to check an area, not an area as a whole such as “Cornwall”, as this is obviously a larger area, and we wouldn’t expect coverage issues everywhere in Cornwall for example. We appreciate you may not want to give out the postcode here, however, we generally ask for this over a public space as it’s just a general area, and not specific to where you actually live. However, we of course understand you wanting to keep that to yourself, no problem at all.

We will need to investigate these specific areas further however to help you further, so would you be happy for us to PM you and ask for the full postcode and further details there?

Thanks,

Tyler