Hi there ​@Tynant, what’s the full postcode please?

Thanks,

Tyler

It’s everywhere in the town, LD1 5EB is one example of a postcode where there is an issue,

my phone works ok when I am out of the town. 

Hey there ​@Tynant, have you tried resetting network settings?

Thanks,

Tyler

Hey, 

I have tried switching to another network and back to ID if that’s what you mean? Tried automatic network selection on and off as well.

thanks, Ed

Hi there ​@Tynant, please try resetting network settings using the following instructions:

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

Thanks,

Tyler

Hi, I have similar issue in that WhatsApp, FB, Linkedin, all social media, internet doesn’t work - it says internet is offline. I can’t use the mobile banking, messenger, I get some messages very late and so on despite having 5G and wifi at home, it still doesn’t work since yesterday. 

I have also tried all the suggestions mentioned in this trail.

Same here. Mobile data used to work fine, but now absolutely nothing either at work or at home (i.e. can’t even send a text only WhatsApp message) Both home and work show on the coverage map as having excellent coverage. Phone is showing full bars 4G, but behaving as if there’s no connection at all.

I’ve turned the phone on and off, reset the network settings, but nothing helps. The same pattern for the rest of the family, so I don’t think it’s a problem with the phone - mobile data works fine in other places, just not at home or at work.

Any ideas?

My issue was from the old VPN that was trying to connect constantly. I removed the VPN app and I have now got back to normal all working so it wasn’t the ID mobile network for me. 

Hi ​@MrsAMR1989,

Thanks for letting us know that the issue has been resolved, ​@DRH80 have you tried checking your APN settings to see if this resolves the issue for you as well. 

Regards,

Gemma M

The iD Mobile Social Media Team