no data even though phone shows 4g | iD Mobile Community
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Question

no data even though phone shows 4g

  • August 31, 2025
  • 5 replies
  • 70 views

In the town of Llandrindod Wells my phone shows 4g, but data does not work, WhatsApp, Snapchat, all social media, internet doesn’t work.

Is the network overloaded all the time?

I’m on iPhone 11 on IOS18.5, but have friends with iPhone 12 and Samsung with the same issues.

I’ve tried all the LTE, restarting, airplane mode, switching between networks and back again… nothing seems to improve the situation, if it continues I’ll have to switch network, 

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 3, 2025

Hi there ​@Tynant, what’s the full postcode please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 3, 2025

It’s everywhere in the town, LD1 5EB is one example of a postcode where there is an issue,

 

my phone works ok when I am out of the town. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 5, 2025

Hey there ​@Tynant, have you tried resetting network settings?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 13, 2025

Hey, 

I have tried switching to another network and back to ID if that’s what you mean? Tried automatic network selection on and off as well.

thanks, Ed


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 13, 2025

Hi there ​@Tynant, please try resetting network settings using the following instructions:

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Thanks,

Tyler