Hi ​@Flymo65,

I’m sorry to hear about your experience especially while you’re away. I can understand why that’s frustrating.

To clarify, iD Mobile SIMs are designed primarily for use in mobile phones, and this is outlined in our terms and conditions. Because of this, we can’t guarantee full service compatibility (including roaming) when the SIM is used in devices like iPads or other tablets. That said, if roaming is showing as included on your plan, there are a few things worth checking to see if it can be made to work.

Here’s what I’d recommend trying on your iPad:

1. Make sure roaming is enabled on your account:

• Log in to the iD Mobile app
• Go to “My Services”
• Select “Roaming & Call Settings”
• Ensure roaming is switched ON

2. Check your Bill Cap:

• In the app, go to “My Account”
• Tap “Bill Cap”
• Set this to £0 to avoid any out-of-plan charges while abroad

3. Check device settings on your iPad:

• Go to Settings > Mobile Data > Mobile Data Options
• Make sure Data Roaming is switched ON

4. Manually select a network:

• Go to Settings > Mobile Data > Network Selection
• Turn off automatic selection and try connecting to a local partner network in Fuerteventura

You can also check which roaming destinations and networks are included here: https://community.idmobile.co.uk/roaming%2D76/which%2Droaming%2Ddestinations%2Dare%2Din%2Dmy%2Dplan%2D45112

If after all of this it’s still not working, it’s likely due to the SIM/device compatibility limitation I mentioned earlier. I appreciate that’s not ideal, but I want to be transparent so you know where you stand.

If you need help staying connected while you’re away, I can suggest some alternatives 👍

Owethu

Thank you for taking the time to respond to my post and the suggestions you have made. Unfortunately I have carried them all out to no avail. My main concern is that when I contacted iD when starting with you I took out 2 plans for iPads and one for my iPhone with my wife taking a fourth plan for her iPhone (as I had a maximum of three plans available to me) and although I made it clear what devices the plans were for at no time was any suggestion made to me that they may not work in the iPads and I now have 2 plans not fulfilling the purpose for which they were intended. Not good. I would appreciate some thoughts on how this can be resolved. 
Regards, Richard 

Hi ​@Flymo65,

I’m really sorry to hear that you’ve ended up in this position, especially as the plans were taken out with specific devices in mind.

I can absolutely understand why this is frustrating. With iD Mobile SIMs, there is a possibility of it working in an iPad, however they do rely on the device being cellular-enabled and correctly configured for mobile data. There are also some cases where certain iPad models or settings can affect how the SIM performs, particularly around data-only usage and APN configuration.

While we can’t guarantee device-specific functionality at the point of sale, especially across different manufacturers and configurations, we absolutely want to help get this working for you where possible or look at suitable alternatives if not.

That said, given you’ve already tried the basic steps without success, I do recommend getting in touch with our customer service team via live chat, you can get to them by clicking here: https://www.idmobile.co.uk/live-chat.

They will be able to discuss the next steps with you. 

Regards,

Gemma M

The iD Mobile Social Media Team