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no internet even is 4 g full bars

R
New
 Contributor
  • Redi
  • New
 Contributor
  • 2 replies

Hello there I just got a contract with ID with new phone and data and is the first month  and I’m seeing that even if I have full bars on 4g I don’t connect to internet . And even when it connect in other places that is 3-4 bars is so slow . Can anyone help me with this issue . Many thanks . 

    6 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
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    • 1218 replies
    • June 1, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 2, 2025

    Hi ​@Redi sorry to hear this, had the link from ​@MZone helped?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
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    • Redi
    • Author
    • New
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    • 2 replies
    • June 11, 2025

    Tried everything that was on that link and nothing still the same . 
     

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • June 11, 2025

    Hey there ​@Redi, sorry to hear that. What phone do you have and what’s your full postcode please?

     

    Have you tried a free replacement SIM card with us yet?

     

    Thanks,

    Tyler

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    R
    New
 Contributor
    • Redi
    • Author
    • New
 Contributor
    • 2 replies
    • June 11, 2025

    I phone 16 pro . And the thing is that in my address I don’t really have the problem that as soon as I get home I have wi fi . The problem is due in the day when I’m working . I see three bars of 4 g and no connection on anything even my emails don’t show up . I have other friends with older phones and they have internet and don’t have the problem I have . If I don’t have signal I don’t pretend to have internet but when you see 3 bars of 4 g and others looking you tube and other stuff and your phone is constant on loading mode and nothing comes up is really upsetting . 

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • 1376 replies
    • June 12, 2025

    Have you tried your SIM in a different handset to see if it is the handset that is causing the issues ​@Redi ? If you’re getting 3 bars, that should be enough to use your data. Do you know what networks your friends are with? Have you tried a replacement SIM? How do I get a replacement SIM or eSIM? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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