Hi ​@FJay727, 

Thank you for getting in touch.

We can confirm that the issue affecting services with iD Mobile has now been resolved, and you should have full use of your phone again.

There is no further downtime expected, so you should be able to make calls, send texts, and use data as normal.

📌 Regarding notifications

• Updates about planned maintenance or outages are usually shared via service updates where applicable
• Your account should now be operating normally with no ongoing disruption

please check out our Service Status page: community.idmobile.co.uk/a-183/h-72269

Owethu

This isn’t true though… I am also having issues, and have since yesterday morning. It has not been resolved, despite what you say.

Hi ​@t.f2004.

Thanks for your message.  I’m sorry for the confusion and ongoing issues you’re experiencing.

While service updates may indicate improvements in some areas, network restoration can sometimes be gradual and vary by location, which may explain why you’re still experiencing problems.

To help refresh your connection, please try restarting your device. This will force your phone to reconnect to the network and can often resolve lingering issues after an outage.

If the problem continues after a restart, please let us know and we’ll be happy to investigate this further for you.

Thanks,

Marquerita

The iD Mobile Team

The problem has continued even after restarting my phone

Network down in GU3 area, with intermittent service last three days. What's up?

I’m also in GU3 area. This is just getting ridiculous now, can’t seem to find any help at all. The chatbot is absolutely hopeless, and so are the online customer support, who all just say there’s no known outages right now, flat out denying what is happening. Glad to know I’m not alone though. 

I'm reporting, no signal, on down detector every day since 5th when I lost my signal, nothing since, so don't know how they can say everything is resolved

First it was no internet, now its no phone calls either. 

All the usual fixes like restarting phone, ensure ID mobile is the network operator, etc etc. Nothing works.

We have another sim card from ID mobile which is in a router, same problem and restarting router does nothing to help.

Hi ​@Skyduster, 

I do apologise that you are still facing issues. Please visit Live Chat or send a direct message via our social media platforms so that a member of the team can look into the account. 

Owethu

Already tried your ‘live chat’ I spent over an hour and got nothing resolved. Your team member just told me to try the usual fixes which I had already tried, so an hour spent wasted :(

Hi ​@Skyduster 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Well, I see today that the three network status page finally states their “working on fixing an issue in this area”.  For the last four days their status page said their was no problems. Go figure ……...

Hi ​@Skyduster.

Thanks for your post. I’m sorry to hear about the ongoing frustration with the service in your area.

If you’re still experiencing issues, please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage.

I would also recommend trying a few quick troubleshooting steps:

Remove and reinsert your SIM card
Restart your device
If possible, test your SIM in another handset

These steps can help determine whether the issue is related to the network, SIM card, or your device itself.

If the issue continues after this, please don’t hesitate to contact us via live chat so we can take a closer look and assist further: https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

@Marquerita was that  a pre-formatted reply from you?  I already posted that three have now said their “working on fixing an issue in this area”. So obviously its a confirmed network problem in the GU3 area.

“Sigh”

 I'm using s25 ultra. For those still having problems after a week and a half of no signal i discovered my SIM card was turned off. I did not do that, turned it back on now working fine. 

Hi ​@Skyduster,

I am truly sorry for the above, and thanks for letting us know that Three are working on this. We surely hope that it gets resolved soon.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi ​@sandancer1,

Thanks for letting us know, we’re glad to hear that the issue has been resolved.

If there is anything else that we can assist you with, please do not hesitate to get back in touch. 

Regards,

Gemma M

The iD Mobile Social Media Team