No network

Hi ​@FJay727, 

Thank you for getting in touch.

We can confirm that the issue affecting services with iD Mobile has now been resolved, and you should have full use of your phone again.

There is no further downtime expected, so you should be able to make calls, send texts, and use data as normal.

📌 Regarding notifications

• Updates about planned maintenance or outages are usually shared via service updates where applicable
• Your account should now be operating normally with no ongoing disruption

please check out our Service Status page: community.idmobile.co.uk/a-183/h-72269

Owethu

This isn’t true though… I am also having issues, and have since yesterday morning. It has not been resolved, despite what you say.

Hi ​@t.f2004.

Thanks for your message.  I’m sorry for the confusion and ongoing issues you’re experiencing.

While service updates may indicate improvements in some areas, network restoration can sometimes be gradual and vary by location, which may explain why you’re still experiencing problems.

To help refresh your connection, please try restarting your device. This will force your phone to reconnect to the network and can often resolve lingering issues after an outage.

If the problem continues after a restart, please let us know and we’ll be happy to investigate this further for you.

Thanks,

Marquerita

The iD Mobile Team

The problem has continued even after restarting my phone