I received the SIM card this morning, but there's no network signal. I checked with another phone, and there's still no signal. I activated the SIM card and received an email from the company confirming it was activated, but my phone isn't reading the SIM card at all. Can anyone help me solve this problem?
Question
No Network
+11Hi
Thanks for getting in touch and we’re sorry to hear you’re having issues with your new SIM.
If the SIM has been activated but you’re not getting any signal (even when tried in another phone), please try the following steps:
- Turn your phone off and on again
- Remove the SIM and reinsert it carefully, making sure it is seated correctly
- Check the SIM tray for any dust or damage
- Try manually selecting the network:
- Go to Network Settings
- Turn off automatic network selection
- Select iD Mobile / Three network
- Turn Airplane Mode on for 30 seconds, then off again
- Reset network settings on the device
- Make sure your phone is fully up to date
If the SIM is still not being detected in multiple devices, this may indicate a faulty SIM or a provisioning issue on the line.
In that case, please contact our Live Chat team so they can investigate and arrange a replacement if needed: https://www.idmobile.co.uk/live-chat
Regards,
Gemma M
The iD Mobile Social Media Team
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