Hi ​@Abdsary,

Thanks for getting in touch and we’re sorry to hear you’re having issues with your new SIM.

If the SIM has been activated but you’re not getting any signal (even when tried in another phone), please try the following steps:

• Turn your phone off and on again
• Remove the SIM and reinsert it carefully, making sure it is seated correctly
• Check the SIM tray for any dust or damage
• Try manually selecting the network:
  • Go to Network Settings
  • Turn off automatic network selection
  • Select iD Mobile / Three network
• Turn Airplane Mode on for 30 seconds, then off again
• Reset network settings on the device
• Make sure your phone is fully up to date

If the SIM is still not being detected in multiple devices, this may indicate a faulty SIM or a provisioning issue on the line.

In that case, please contact our Live Chat team so they can investigate and arrange a replacement if needed: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M

The iD Mobile Social Media Team

Same here.

Done all those things. 

Seems to be a regular problem with ID.

HELP YOURSELF by adding your postcode into id’s NETWORK STATUS page; did you

check your NETWORK coverage on their website before changing supplier?

Thanks Geluk for your helpful answer.

But this week be the third connect I've had with id. It's a sim issue, not network. 

Hi ​@Trif,

Thanks for letting us know, we do suggest getting a new SIM to see if the issue persists. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team