No network coverage - again

Hi ​@Vodafonewasbetter 

We’re sorry to hear this.

Which troubleshooting methods have you used?

Also, please could you provide your postcode?

Anika

Hello, 

My postcode is DH1 5**

I have ensured my phone is compatible with ID mobile & switched my phone on & off.

checked do not disturb/focus mode is not seitched on.

I have performed a manual roam

i have checked for updates 

I have re-entered my phone number 

I have disconnected from the network, chosen another network provider and then re-chosen ID mobile.
 
I have taken my SIM card out & into another handset.

I still have no coverage today.

Please sort this out. Thank you.

If your iD SIM is not working in different network unlocked phones, sounds like your iD SIM could somehow be damaged or faulty, ​@Vodafonewasbetter. 

https://community.idmobile.co.uk/help-with-your-sim-170/how-do-i-get-a-replacement-sim-or-esim-45097

A replacement SIM might resolve your issues. 

Thank you ​@Vodafonewasbetter 

Can you please check for any known issues using your full postcode here. 

Natalie 

There’s not a problem with coverage. When I first got my phone with ID mobile I had this issue and it was rectified by a fix completed by ID mobile. I’d appreciate this happening again as I still have no coverage.

Hey there ​@Vodafonewasbetter, what issue did you have when you first got your phone, and how was it rectified?

Thanks,

Tyler

I was not able to make calls, send texts or use the internet. This is the same issue now. I raised my problem with complaints and an update by ID mobile fixed the issue.

I have been to Curry’s today & collected a new SIMA card & that has no service either. I have been unable to use my phone correctly since Wednesday morning. Please sort this out ASAP. 
Thank you.

Hey there ​@Vodafonewasbetter, have you activated the new SIM card you received from Currys? If not, it won’t work until you do, and it needs activating via the iD Mobile app/website, or via customer services.

https://www.idmobile.co.uk/help-and-advice/your-sim-card

Thanks,

Tyler

Yes, it has been activated. By yourselves via Facebook chat. I still have no connection. It’s not a SIM issue. It is an ID mobile network issue. How do I leave your company with my number mid-contract? I can not accept not having connection any longer.

Hey there ​@Vodafonewasbetter, sorry to hear that. If you’re already in discussion with us via Facebook, we’d request you keep in contact there if they’ve been looking into the issue or raised this to our technical team, or so they can do so if not.

We’d require a full investigation into your issue further to see if we can resolve or not before we can discuss or look at any mid-term release with no penalty.

Thanks,

Tyler