No network so I have to leave | iD Mobile Community
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No network so I have to leave

  • December 12, 2025
  • 1 reply
  • 31 views

My phone was working fine for months and months but since the removal of the 3G network, I have no signal at all at my place of work.  This leaves me uncontactable for my young children (and anyone else!) for 9 hours a day, which is obviously not feasible.  Live chat have told me a couple of different things about unplanned maintenance but todays chat has found this to be untrue.  There is no resolution available and I am being asked to pay over £700 to leave my contract.  Where do I stand here as I am actually unable to access the service I am paying for.  This has now been the case for 15 days straight.

1 reply

boothy99
Helpful Contributor
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  • Helpful Contributor
  • December 15, 2025

Hi ​@karikari,

Do you have WiFi at home? If so - have you turned on the setting in your phone to allow WiFi calling to be used? This should allow you to make calls again (you'd still be using those calls within your iD calls contract).

Just a thought 👍