Hi ​@karikari,

Do you have WiFi at home? If so - have you turned on the setting in your phone to allow WiFi calling to be used? This should allow you to make calls again (you'd still be using those calls within your iD calls contract).

Just a thought 👍

The problem is not at home.  It is at my place of work.

ID are terrible I cannot wait to get out.

Hi ​@karikari 

Have you tried doing a network reset? 

Here are some steps, if you’d like to try again and see if that will improve the calls. 

For iphone: 

1. Open Settings

2. Go to General

3. Tap Transfer or Reset iPhone

4. Tap Reset

5. Choose Reset Network Settings

6. Enter your passcode

7. Confirm Reset Network Settings

For Android: 

1. Open Settings

2. Go to System

3. Tap Reset options (or Advanced → Reset)

4. Select Reset Wi-Fi, mobile & Bluetooth

5. Tap Reset settings

6. Enter your PIN / pattern

7. Confirm Reset

Thank you.

I have tried all of the above plus all of your other help centre suggestion. In addition to this a new SIM card was sent to me but it still does not work.  3 other colleagues with ID also have no network.  3G has been removed and nothing put in place to replace.

Hi ​@karikari 

Thank you for getting in touch with us, and for confirming that you have tried all the relevant steps.

Please use the following link to check the coverage in your area:

https://www.idmobile.co.uk/help-and-advice/coverage

Kindly send us a private message so that we can check whether the replacement SIM card has been activated.

Thank you,

Zandile 

The iD Mobile Team 

Unfortunately, coverage isn’t guaranteed in any one location ​@karikari. Can you not connect to a Wi-Fi network at work? It’s not ideal, I know, but if you can, at least you can make use of Wi-Fi calling when at work.

Hello - I cannot connect to the work wifi as it is a school and this is not permitted.

The sim has been activated I can use my phone everywhere except my workplace.