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No network so I have to leave

Forum|Forum|8 months ago
December 12, 2025
8 replies
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My phone was working fine for months and months but since the removal of the 3G network, I have no signal at all at my place of work. This leaves me uncontactable for my young children (and anyone else!) for 9 hours a day, which is obviously not feasible. Live chat have told me a couple of different things about unplanned maintenance but todays chat has found this to be untrue. There is no resolution available and I am being asked to pay over £700 to leave my contract. Where do I stand here as I am actually unable to access the service I am paying for. This has now been the case for 15 days straight.

Best answer by WelshPaul

Unfortunately, coverage isn’t guaranteed in any one location @karikari. Can you not connect to a Wi-Fi network at work? It’s not ideal, I know, but if you can, at least you can make use of Wi-Fi calling when at work.

boothy99

Helpful Contributor

Hi @karikari,

Do you have WiFi at home? If so - have you turned on the setting in your phone to allow WiFi calling to be used? This should allow you to make calls again (you'd still be using those calls within your iD calls contract).

Just a thought 👍

K

karikariAuthor

Active Contributor

The problem is not at home. It is at my place of work.

ID are terrible I cannot wait to get out.

Zubeida H

iD Mobile Employee

Hi @karikari

Have you tried doing a network reset?

Here are some steps, if you’d like to try again and see if that will improve the calls.

For iphone:

Open Settings

Go to General

Tap Transfer or Reset iPhone

Tap Reset

Choose Reset Network Settings

Enter your passcode

Confirm Reset Network Settings

For Android:

Open Settings

Go to System

Tap Reset options (or Advanced → Reset)

Select Reset Wi-Fi, mobile & Bluetooth

Tap Reset settings

Enter your PIN / pattern

Confirm Reset

Thank you.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

karikariAuthor

Active Contributor

I have tried all of the above plus all of your other help centre suggestion. In addition to this a new SIM card was sent to me but it still does not work. 3 other colleagues with ID also have no network. 3G has been removed and nothing put in place to replace.

Z

Zandile M

iD Mobile Employee

Hi @karikari

Thank you for getting in touch with us, and for confirming that you have tried all the relevant steps.

Please use the following link to check the coverage in your area:

https://www.idmobile.co.uk/help-and-advice/coverage

Kindly send us a private message so that we can check whether the replacement SIM card has been activated.

Thank you,

Zandile

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

Unfortunately, coverage isn’t guaranteed in any one location @karikari. Can you not connect to a Wi-Fi network at work? It’s not ideal, I know, but if you can, at least you can make use of Wi-Fi calling when at work.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

karikariAuthor

Active Contributor

Hello - I cannot connect to the work wifi as it is a school and this is not permitted.

K

karikariAuthor

Active Contributor

The sim has been activated I can use my phone everywhere except my workplace.