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Question

no service

  • February 26, 2025
  • 5 replies
  • 34 views

For the last three days I have not been getting any signal/service at home in Bishops Waltham. Is there a problem ? As if this continues I want out of this contract as I am supposed to be working from home next week and can not if this continues. I have screenshot everyday to show no service is available. 
 

I used your coverage checking which indicates I should be getting 4G. Not so at the moment 

5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12039 replies
  • February 26, 2025

If you’ve got a home Wi-Fi network, have you tried using the iD Mobile Wi-Fi Calling service, ​@Keefa2025

These community articles might help.


JoeKing
Silver Contributor
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  • Silver Contributor
  • 191 replies
  • February 26, 2025

@Keefa2025  Hi there sometimes service maintenance are unscheduled and then there may be other unrelated issues. Best I can advice for now check your postal area on the network status here also you can put in the postal area into a search for outage between a set date.

https://www.idmobile.co.uk/help-and-advice/coverage

Also just check your handset that flight mode not enabled. 

Joe


  • Author
  • New
 Contributor
  • 1 reply
  • February 26, 2025

It’s only at home it’s affected, I drive 10 mins out of area and all works ok. I don’t have home WiFi it’s just my mobile 


andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12039 replies
  • February 26, 2025

Try the OFCOM coverage checker for your home location, ​@Keefa2025

https://checker.ofcom.org.uk/en-gb/mobile-coverage

The iD network (Three UK) might not be the best option at your home. 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8003 replies
  • February 26, 2025

Hi ​@Keefa2025,

Welcome to the Community!

It definitely sounds like an issue in the area if coverage improves when you are away from home.

Please check the coverage and network status checker so that you can see if there are any issues in the area.

 

Kash