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Question

no service after sim activationi.

  • August 16, 2025
  • 2 replies
  • 62 views
E
New Contributor

I am a new customer, have activated my sim  a few days ago and have received the email to say my switch is complete. However I still have no service and am unable to use my phone without wi fi. I have switched phones - no luck and turned my current phone off and on again - no luck

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • August 16, 2025

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • August 18, 2025

    Hi ​@emmarich 

     

    I’m sorry to hear that, are you able to try removing the iD SIM and putting it back in?

     

    It’ll also be worth ensuring that any other unused SIMs/eSIMs have been removed/deleted and your iD Mobile SIM is the one selected for services.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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