No service at all on my phone

Hi ​@Diamond1girl.

Thank you for your post. I am sorry to hear you’re experiencing no service, especially when you rely on your phone for work. I understand how frustrating that must be.

To help identify the issue, please try the following steps:

Remove and reinsert your SIM card
Try your SIM in another phone (if possible)

This will help determine whether the issue is with the handset or the SIM card itself.

You can also try a network reset:

For iPhone:
Go to Settings
Tap Phone
Tap My Number, remove the old number, then enter your correct number and tap Save
Go to Settings > Messages and turn iMessage OFF
Go to Settings > General > Reset > Reset Network Settings
Once the phone restarts, go to Settings > Messages and turn iMessage ON again

For Android:

Open Settings, then tap General Management.
Tap Reset, and then select Reset network settings.
These steps should help refresh your connection and get your service back up and running.

If you’re still having issues after trying this, please let us know and we’ll be happy to help further.

Thanks,

Marquerita

The iD Mobile Team

Ive tried all this, just looked as i have an eSim and its still saying ee, which was my previous network.

When ive gone back to the QR code to try at activate the eSim (although I am sure ive done this) it says “eSIM can not be added - this code is no longer valid. contact you network provider for more information”

What do i do?

Hi ​@Diamond1girl.

Thanks for your post. I can see why this would be confusing and frustrating.

It sounds like your eSIM may not have fully processed or activated correctly, especially if your device is still showing your previous network and the QR code is no longer valid.

To get this resolved, please contact us directly so we can review your account and check the status of your eSIM activation: https://www.idmobile.co.uk/live-chat.

Once we’ve had a look, we’ll be able to advise next steps and get you up and running as quickly as possible.

Thanks,

Marquerita

The iD Mobile Team

The chat bot has sent me back here to get live chat! 

I need a new QR code!

This is really fustrating 

Ive managed to get through to a person on live chat and have now received a new QR code.

:)

Hi ​@Diamond1girl.

Thank you for the update.

Please follow the instructions on the email to have the sim activated.

Thanks,

Marquerita

The iD Mobile Team