no service for the last 24 hours

I'm in Cheshire and have travelled around, had no single for 3 days

No service in EH16 either. Went on live chat and was told the service in my area was “excellent”, and told to restart my phone, which I told the chat I’d already done, as well as updating and wiping my phone, changing my sim and trying an eSIM. Shocking service. I was with 3 for over ten years and had no issues. Looks like I’ll be moving away from ID mobile if they can’t at least acknowledge the issue.

No coverage in Manchester either, no way to report properly and I've restarted phone, used airplane mode on and off, data on and off, SIM on and off... 

ID mobile are generally okay for coverage, but their total lack of customer service is abysmal. I too am potentially looking elsewhere if this lack of coverage continues.

I am the exact same! And also in EH16 absolutely ridiculous 

Hi ​@hannahgrainger, ​@Hughes244, ​@sandancer1 and ​@txmmy,

I am so sorry to hear of the issues that you are facing regarding your coverage. Please could you try a the below troubleshooting steps to see if this improves the issue. 

For Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

For iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the sim and have it verified.

Regards,

Gemma M

The iD Mobile Social Media Team

Please see my previous message. I have already done this. The issue is clearly with your network, not my phone. I’m getting really tired of your live chat not reading my messages with the steps I’ve taken, and just regurgitating the same steps to follow. 

Hi @Gemma M 

I tried that and everything else, it was not an issue from the handset side. 

Connectivity came back by itself at about 8.45-9am, from being down from at least 5am. 

Your network checker also didn't show anything negative, whilst other sites did. 

Regards, 

Hughes244