no service for the last 24 hours

I'm in Cheshire and have travelled around, had no single for 3 days

No service in EH16 either. Went on live chat and was told the service in my area was “excellent”, and told to restart my phone, which I told the chat I’d already done, as well as updating and wiping my phone, changing my sim and trying an eSIM. Shocking service. I was with 3 for over ten years and had no issues. Looks like I’ll be moving away from ID mobile if they can’t at least acknowledge the issue.

No coverage in Manchester either, no way to report properly and I've restarted phone, used airplane mode on and off, data on and off, SIM on and off... 

ID mobile are generally okay for coverage, but their total lack of customer service is abysmal. I too am potentially looking elsewhere if this lack of coverage continues.

I am the exact same! And also in EH16 absolutely ridiculous 

Hi ​@hannahgrainger, ​@Hughes244, ​@sandancer1 and ​@txmmy,

I am so sorry to hear of the issues that you are facing regarding your coverage. Please could you try a the below troubleshooting steps to see if this improves the issue. 

For Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

For iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the sim and have it verified.

Regards,

Gemma M

The iD Mobile Social Media Team

Please see my previous message. I have already done this. The issue is clearly with your network, not my phone. I’m getting really tired of your live chat not reading my messages with the steps I’ve taken, and just regurgitating the same steps to follow. 

Hi @Gemma M 

I tried that and everything else, it was not an issue from the handset side. 

Connectivity came back by itself at about 8.45-9am, from being down from at least 5am. 

Your network checker also didn't show anything negative, whilst other sites did. 

Regards, 

Hughes244

Hi ​@Hughes244 and ​@txmmy,

Thank you for letting us know that the troubleshooting did not work. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

We are truly sorry for any inconvenience that this has been causing you. 

Regards,

Gemma M

The iD Mobile Social Media Team

Does that mean that ID mobile knew there was an issue but told us to try and fix it ourselves regardless? Knowing that we'd likely not be able to fix it? 

Brilliant.  

Hi ​@Hughes244.

I’m really sorry for the confusion and frustration this has caused. I understand why this feels inconsistent, especially after what you were previously advised.

At the time of your contact, there were no confirmed wider service issues showing on our system, which is why SIM troubleshooting was advised as a first step. However, we are now aware of a network-related issue affecting service and our teams are actively working to resolve it as quickly as possible.

I completely appreciate how frustrating this experience has been, and I’m sorry for any inconvenience caused by the earlier guidance. Please be assured this is being treated as a priority, and updates will be shared as soon as more information becomes available via our Service Status page.

Thanks,

Marquerita

The iD Mobile Team

No it's okay. 

The confusion being from the fact we were all recommended to repeat all the standard steps for network connectivity issues, and it's clearly countrywide judging from this thread, nevermind outage sites showing the same. The pretense of no there isn't an issue, it's all of you who are wrong is really, well, brilliant isn't it? 

Hi ​@Hughes244.

Kindly note that at the time of your contact, there were no confirmed wider service issues showing on our system, which is why SIM troubleshooting was advised as a first step. However, we are now aware of a network-related issue affecting service, and our teams are actively working to resolve it as quickly as possible.

Thanks,

Marquerita

The iD Mobile Team

Also doesn’t work for me? What is happening to ensure we get this sorted as we are paying for a service we are not receiving 

Hi ​@hannahgrainger.

I’m really sorry for the ongoing inconvenience this is causing you. I completely understand your frustration, especially when you’re paying for a service you’re currently unable to fully use.

Please be assured that our teams are actively investigating this as a priority and working to restore normal service as quickly as possible. We will continue to provide updates as soon as we have more information available, and any confirmed progress or resolution will be shared as soon as we know more.

In the meantime, our Service Status page will also be kept updated.

Thank you for your patience and understanding while this is being resolved.

Thanks,

Marquerita

The iD Mobile Team