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no signal

  • August 16, 2025
  • 5 replies
  • 57 views

Leah Smith
New Contributor

Over the past week or so I keep having no signal when I usually would. The network isn’t down and for some reason I can’t text or call because I have no signal. My husband phone has signal and I always have signal at home so why does this keep happening 

Best answer by WelshPaul

I suggest you try ordering a replacement SIM. If the issue persists, it could be a fault with the device.

5 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • August 17, 2025

Hi ​@Leah Smith,

Welcome to the Community!

Sorry to hear that you are having coverage issues.

Please can you confirm if you have tried the SIM in another handset?

 

Kash


Leah Smith
New Contributor
  • Author
  • New Contributor
  • August 17, 2025

No I can’t try it in another handset as I don’t have one. It only happens now and again not all the time


WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • August 18, 2025

I suggest you try ordering a replacement SIM. If the issue persists, it could be a fault with the device.


Leah Smith
New Contributor
  • Author
  • New Contributor
  • August 18, 2025

Thing is I’ve had this handset for 2 years and this sim so not sure. But thank you for your comment 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 18, 2025

Hi ​@Leah Smith 

 

Is your husband on the same network as yourself?

 

As ​@WelshPaul suggests a replacement SIM could be worth a try.

 

 

Tom