no signal at home

Hi ​@me julie, 
 

I am very sorry to hear that you are experiencing ongoing signal issues at both your home and workplace. I understand how incredibly frustrating it is when you miss important calls and feel disconnected until you leave the building.

At iD Mobile, we want to ensure you stay connected, but please keep in mind that indoor signal strength can often be affected by building materials, local terrain, or temporary mast maintenance.

Recommended Troubleshooting
To resolve this, please try the following steps to improve your connection:

• Enable Wi-Fi Calling (Highly Recommended):

This is the most effective solution for indoor signal issues. It allows your phone to route calls and texts over your Wi-Fi network instead of relying on a mobile mast.

• iPhone: Settings > Mobile Data > Wi-Fi Calling > Toggle ON.
• Android: Open the Phone app > Settings > Calls > Wi-Fi Calling > Toggle ON.
• Check the iD Network Status Checker:

There may be a temporary fault or planned maintenance on the masts near your home or work postcodes. Please check our Status Checker for real-time updates.

• The SIM Swap Test (Isolation Test):

If possible, take your SIM card out and place it into another unlocked phone.

• If the signal works in a different phone: The issue is likely related to your handset’s antenna or internal settings.
• If the signal is still missing: This confirms the issue is either with the SIM card itself or the network coverage in your specific building.
• Check for Software & Carrier Updates:

Sometimes a network-side fix is pushed via a software update.

• iPhone: Settings > General > About. If an update is available, a prompt will appear within 30 seconds.
• Android: Settings > System > Software Update.
• Clean and Inspect the SIM Card:

Even a tiny amount of dust or a microscopic scratch on the gold chip can cause intermittent "No Service" issues. Remove the SIM, wipe it gently with a dry, lint-free cloth, and re-insert it firmly.

What to do if these fail

If you have performed the SIM swap test and the issue persists across different devices, your SIM card may be faulty or there is a specific coverage gap that our technical team needs to investigate.

Please contact our Live Chat team immediately. We may need to send you a replacement SIM card (free of charge) or escalate a "Network Investigation" to our partner network, Three.

Live Chat: https://www.idmobile.co.uk/live-chat?

Owethu

I have an e sim and I have tried all that been going on for weeks tried the online chat no further forward 

still no signal at home when are you going to do something about it never had any response from you rubbish service

Hi ​@me julie,

I am so sorry to hear of the ongoing issues that you are facing with your coverage. 

Please could you provide the full postcode linking to the area that you are facing issues in. Once we have this, we will be able to check the coverage in your area to see if there are any reported issues. 

Regards,

Gemma M

The iD Mobile Social Media Team

sr85eh

needs sorting been going on for weeks happy to take a payment every month though

Hi ​@me julie.

Thanks for your post. I’m sorry to hear this has been ongoing for you.

I’ve checked the coverage in your area, and the maps show you should have good outdoor signal but limited indoor signal. This can sometimes affect performance inside buildings depending on location and conditions.

In the meantime, please try the following steps to help isolate the issue:

Use the coverage checker here: https://www.idmobile.co.uk/help-and-advice/coverage
Remove and reinsert your SIM card
Try your SIM in another phone if possible, to see if the issue is handset or SIM related.

This will help determine whether the issue is with the network coverage indoors, the SIM, or the device itself.

Thanks,

Marquerita

The iD Mobile Team

well I've cancelled my direct debits until I get the service I'm paying for as nobody can be bothered to ring me or contact me directly to sort the issue out 

yes been rubbish since I joined missing out on work nobody can ring me and keep getting fobbed off with the same answers

No signal in Hartlepool either

im peterlee

Well this is awesome, isn't it???

absolute waste of space then there trying to charge me for wanting to leave been with them 2-3 months useless

Hi ​@me julie,

We kindly ask that you do not cancel your direct debit as we do not want this to affect you negatively with regards to your services being cut off and your credit file being negatively affected. Once the issue has been resolved, you are able to get in touch with our customer service team via live chat, by clicking here: https://www.idmobile.co.uk/live-chat to request compensation for the time that you have been affected. 

Then additionally, to ​@hannahgrainger and ​@DellZincht, as well as ​@me julie, at the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

Regards,

Gemma M

The iD Mobile Social Media Team

you are miss selling a product i have not had a service since I joined a few months ago and you have the cheek to ask for money for leaving i should be asking for my money back as it has been like this since day one and nothing you have said or done has rectified the problem 

Hi ​@me julie,

Thanks for sharing this with me, as you mention that this has been going on since the beginning of your contract, we kindly recommend that you get in contact with us privately. 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

ive been in touch with you privately about 6 times I never here back apart from we will issue a ticket and end of contact and if this is youre app what's the problem with youre other customers reading a complaint I asked for my pac code too leave and you asked me to pay you what's left on the contract what a shambles for a company money  money money 

Hi ​@me julie,

When reviewing our private chat for iD Community, we are not able to see any previous communication between yourself and our team. Please respond to the private message at your earliest convenience so that we can assist you accordingly. 

Regards,

Gemma M

The iD Mobile Social Media team

I have replied to you 2 hours ago

Hi ​@me julie.

I’m really sorry for the delay in getting back to you and for any frustration this has caused.

We are currently experiencing a system issue which is affecting response times and some services. Our teams are aware and are actively working to resolve this as quickly as possible.

Thank you for your patience and understanding while this is being looked into, and we’ll get back to you as soon as we can.

Thanks,

Marquerita

The iD Mobile Team

mines been off for several weeks got nothing to do with anything going on today