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Active Contributor
April 19, 2026
Solved

no signal at home

  • April 19, 2026
  • 24 replies
  • 766 views

I am not getting any signal at home and work are having problems ringing me can't get through until I go out and try to get a signal getting really annoying 

    Best answer by hannahgrainger

    Think this is an ongoing issue for many customers. Yet no help or fixing!

    24 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 20, 2026

    Hi ​@me julie
     

    I am very sorry to hear that you are experiencing ongoing signal issues at both your home and workplace. I understand how incredibly frustrating it is when you miss important calls and feel disconnected until you leave the building.

     

    At iD Mobile, we want to ensure you stay connected, but please keep in mind that indoor signal strength can often be affected by building materials, local terrain, or temporary mast maintenance.

     

    Recommended Troubleshooting
    To resolve this, please try the following steps to improve your connection:

    • Enable Wi-Fi Calling (Highly Recommended):

    This is the most effective solution for indoor signal issues. It allows your phone to route calls and texts over your Wi-Fi network instead of relying on a mobile mast.

    • iPhone: Settings > Mobile Data > Wi-Fi Calling > Toggle ON.
    • Android: Open the Phone app > Settings > Calls > Wi-Fi Calling > Toggle ON.
    • Check the iD Network Status Checker:

    There may be a temporary fault or planned maintenance on the masts near your home or work postcodes. Please check our Status Checker for real-time updates.

    • The SIM Swap Test (Isolation Test):

    If possible, take your SIM card out and place it into another unlocked phone.

    • If the signal works in a different phone: The issue is likely related to your handset’s antenna or internal settings.
    • If the signal is still missing: This confirms the issue is either with the SIM card itself or the network coverage in your specific building.
    • Check for Software & Carrier Updates:

    Sometimes a network-side fix is pushed via a software update.

    • iPhone: Settings > General > About. If an update is available, a prompt will appear within 30 seconds.
    • Android: Settings > System > Software Update.
    • Clean and Inspect the SIM Card:

    Even a tiny amount of dust or a microscopic scratch on the gold chip can cause intermittent "No Service" issues. Remove the SIM, wipe it gently with a dry, lint-free cloth, and re-insert it firmly.

     

    What to do if these fail


    If you have performed the SIM swap test and the issue persists across different devices, your SIM card may be faulty or there is a specific coverage gap that our technical team needs to investigate.

     

    Please contact our Live Chat team immediately. We may need to send you a replacement SIM card (free of charge) or escalate a "Network Investigation" to our partner network, Three.

     

    Live Chat: https://www.idmobile.co.uk/live-chat?

     

    Owethu

    me julieAuthor
    Active Contributor
    April 20, 2026

    I have an e sim and I have tried all that been going on for weeks tried the online chat no further forward 

    me julieAuthor
    Active Contributor
    May 4, 2026

    still no signal at home when are you going to do something about it never had any response from you rubbish service

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@me julie,

     

    I am so sorry to hear of the ongoing issues that you are facing with your coverage. 

     

    Please could you provide the full postcode linking to the area that you are facing issues in. Once we have this, we will be able to check the coverage in your area to see if there are any reported issues. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    me julieAuthor
    Active Contributor
    May 6, 2026

    sr85eh

    me julieAuthor
    Active Contributor
    May 6, 2026

    needs sorting been going on for weeks happy to take a payment every month though

    iD Mobile Employee
    May 6, 2026

    Hi ​@me julie.

     

    Thanks for your post. I’m sorry to hear this has been ongoing for you.

     

    I’ve checked the coverage in your area, and the maps show you should have good outdoor signal but limited indoor signal. This can sometimes affect performance inside buildings depending on location and conditions.

     

    In the meantime, please try the following steps to help isolate the issue:

    Use the coverage checker here: https://www.idmobile.co.uk/help-and-advice/coverage
    Remove and reinsert your SIM card
    Try your SIM in another phone if possible, to see if the issue is handset or SIM related.

     

    This will help determine whether the issue is with the network coverage indoors, the SIM, or the device itself.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    me julieAuthor
    Active Contributor
    May 7, 2026

    well I've cancelled my direct debits until I get the service I'm paying for as nobody can be bothered to ring me or contact me directly to sort the issue out 

    New Contributor
    May 7, 2026

    Think this is an ongoing issue for many customers. Yet no help or fixing!

    me julieAuthor
    Active Contributor
    May 7, 2026

    yes been rubbish since I joined missing out on work nobody can ring me and keep getting fobbed off with the same answers