Hi I’m contacting yourselves as I’m so fed up or not getting any signal at all at home and really getting good signal when I’m out and about. When I’m at home I’m missing important phone calls from the hospital and work calls etc and then it comes through as a missed call thorough text when the call hasn’t even came up on my phone because I don’t get signal. When I’m out and about I’m lucky if I get 2 bars signal sometimes this is not acceptable when I’m paying £60+ for a phone bill that I can’t use at its full potential. The only time I’m actually able to use my phone is when I’m connected to the hose WiFi and my data doesn’t even work because of the signal.
Question
no signal at home or about
+10 Hi
We’re really sorry to hear how much this has been affecting you, especially missing important hospital and work calls because calls are not coming through properly.
We completely understand how frustrating it is to be paying for a service that you don’t feel is working reliably, particularly when you’re mainly relying on WiFi at home just to use your phone normally.
We’d first recommend checking the iD Mobile coverage checker to see if there are any known issues or reduced coverage reported in your area. You can do that by clicking here: https://www.idmobile.co.uk/help-and-support/coverage
Please also try the following troubleshooting steps:
- Restart your phone
- Turn Airplane Mode ON for 30 seconds, then OFF
- Make sure your software is fully up to date
- Ensure network selection is set to Automatic
- Reset your network settings
- Remove and reinsert the SIM card
- If possible, test the SIM in another device
If you’re still experiencing poor signal, dropped calls or missing calls after trying the above, please contact our Live Chat team so they can run further checks on the line and discuss the available options with you directly.
We’re sorry again for the inconvenience caused.
Regards,
Gemma M
The iD Mobile Social Media Team
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