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No Signal at home or Out

  • May 6, 2026
  • 4 replies
  • 9 views
T
Community Member

I cannot have a phone call with anyone if im moving around my house. If im taking the kids to school. I have done everything from changing sims settings to network settings, 5G isnt available. 4G is impossibleto stay connected on and 3G/2G doesnt exist unless its for emergency calls. I have changed from a physical sim to an Esim. Nothing is working and this has been going on for over a year. I cant contact anyone on ID. I cant even afford to leave the contract to change provider. Ive swapped phones. 

I need something to be done even if that means you can cancel my contract because this signal issue isn't what im paying for. The service is terrible.

    4 replies

    J
    New Contributor
    • Jay26
    • New Contributor
    • May 6, 2026

    Hi Guys, I am having the same issue. I cannot make or receive phone calls.

    J
    New Contributor
    • Jay26
    • New Contributor
    • May 6, 2026

    The network must be down at the minute. Ive tried everything. I can make calls through WhatsApp though at the minute

    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@TippieT.

     

    Thank you for your post. I’m really sorry to hear about the ongoing issues you’ve been experiencing.  I can understand how frustrating this must be, especially over such a long period.

     

    As a next step, I’d recommend trying a replacement SIM, as this can sometimes resolve persistent connectivity issues. You can pick one up free of charge from your nearest Currys store, or we can arrange to have one delivered to your home within 2 working days.

     

    In addition, please reach out to us via Live Chat so we can check your account for any bars or features that might be preventing you from making calls and connecting to our network. You can access Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    Once we’ve checked everything on our side and ruled out any account-related issues, we’ll be in a better position to support you further.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • May 6, 2026

    Hi ​​​​​ ​@Jay26.

     

    Thank you for your post. I am sorry to hear you're experiencing this issue.

     

    To help narrow down the cause, could you please check the coverage in your area using the following link: https://www.idmobile.co.uk/help-and-advice/coverage.

     

    Also, try removing and reinserting your SIM, or placing your SIM into another phone if possible. This will help determine whether the issue is with your handset or the SIM itself.

     

    Let us know how you get on, and we’ll take it from there.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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