No Signal at home or Out

Hi Guys, I am having the same issue. I cannot make or receive phone calls.

The network must be down at the minute. Ive tried everything. I can make calls through WhatsApp though at the minute

Hi ​@TippieT.

Thank you for your post. I’m really sorry to hear about the ongoing issues you’ve been experiencing.  I can understand how frustrating this must be, especially over such a long period.

As a next step, I’d recommend trying a replacement SIM, as this can sometimes resolve persistent connectivity issues. You can pick one up free of charge from your nearest Currys store, or we can arrange to have one delivered to your home within 2 working days.

In addition, please reach out to us via Live Chat so we can check your account for any bars or features that might be preventing you from making calls and connecting to our network. You can access Live Chat here: https://www.idmobile.co.uk/live-chat.

Once we’ve checked everything on our side and ruled out any account-related issues, we’ll be in a better position to support you further.

Thanks,

Marquerita

The iD Mobile Team

Hi ​​​​​ ​@Jay26.

Thank you for your post. I am sorry to hear you're experiencing this issue.

To help narrow down the cause, could you please check the coverage in your area using the following link: https://www.idmobile.co.uk/help-and-advice/coverage.

Also, try removing and reinserting your SIM, or placing your SIM into another phone if possible. This will help determine whether the issue is with your handset or the SIM itself.

Let us know how you get on, and we’ll take it from there.

Thanks,

Marquerita

The iD Mobile Team

Ive checked the 5 g coverage for CH2 4RG . This is my area of work and its says there is no 5g available at this time in the area. I will see how it is in my home area later.

Thanks

Hi ​@Jay26 and ​@TippieT,

Thank you for bringing this to our attention. We understand how frustrating this issue is, and we appreciate your patience while we investigate it.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available. Thank you again for your understanding and continued patience.

For more information and regular updates, please check out our Service Status page:

We are truly sorry for any inconvenience that this has caused you. 

Regards,

Gemma M

The iD Mobile Social Media Team

Good morning ID team, thanks for getting back yo us. Ive come back to work this morning in cheshire, ch2 and the coverage is back to normal.

Im still not able to hold a conversation,  people cant hear me and then the call drops. 

Hi ​@Jay26.

Thank you for the update, we’re really pleased to hear that your coverage is now back to normal in Cheshire (CH2).

If you experience any further issues at all, please don’t hesitate to get back in touch and we’ll be happy to help.

Thanks,

Marquerita

The iD Mobile Team

Hi ​@TippieT.

I’m sorry to hear this is still happening. 

Please contact us directly via Live Chat so our technical team can investigate this properly and check what’s causing the issue on your line.

You can reach us here: https://www.idmobile.co.uk/live-chat.

Once we’ve reviewed your account, we’ll be able to take the next steps to get this resolved.

Thanks,

Marquerita

The iD Mobile Team